Team Leader

Card Factory; Redditch; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Team Leader to join its vibrant team. This role focuses on fostering a customer-centric culture while driving commercial success. As a Team Leader, you will support the Store Manager and lead the team in delivering exceptional service and high standards daily. With a commitment to celebrating customers' life moments, this position offers a chance to make a meaningful impact in a dynamic retail environment. If you possess strong leadership skills and a passion for service excellence, this opportunity is perfect for you.

Benefits

Employee Discounts

Financial Support Schemes

Training Opportunities

Qualifications

• Passionate about celebrating customers’ life moments.
• Strong leadership skills and customer-centric approach.

Responsibilities

• Support the Store Manager in driving commercial growth.
• Lead the team in delivering high standards and exceptional service.

Skills

Leadership Skills

Customer Service

Commercial Awareness

Data Analysis

Job description

Join to apply for the Team Leader role at Card Factory.

Location: Wolverhampton Bentley Bridge

Contracted Hours Available: 12

Role Responsibilities

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this.

As a Team Leader, you will support the Store Manager in driving commercial growth and fostering a team culture centered on excellent customer service. You will lead the team in delivering high standards and exceptional service daily, especially in the Store Manager's absence.

The Ideal Candidate

• Passionate about celebrating customers’ life moments
• Customer-centric with a drive for service excellence
• Strong leadership skills
• Positive and forward-thinking
• Comfortable reviewing store performance data
• Commercially minded
• Engaging and enthusiastic team player

Package and Benefits

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. We offer benefits supporting your well-being, including employee discounts, financial support schemes, training opportunities, and more.

If this role aligns with your career aspirations, click apply now. We review applications regularly and encourage early application. No agencies, please.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Retail