Team Leader

Iceland; Poole; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading grocery retailer in Poole is seeking a committed Team Leader to enhance customer service and manage retail operations. You will take on responsibilities such as delivering store availability and engaging with team members to create an inclusive culture. Ideal candidates will possess retail management or supervisory experience, strong communication skills, and a proactive approach to leadership. The role offers numerous benefits including a 15% discount, 28 days holiday, and opportunities for career progression.

Benefits

15% discount in stores

28 days holiday

Christmas vouchers

Refer a Friend scheme

Healthcare plan

Clear career pathways

Supportive work environment

Qualifications

• Experience in a retail management or supervisory role ideal but not essential.
• Communicates effectively with every colleague.
• Plans and organises the shift using every team member.
• Provides balanced feedback to improve performance.
• Sets the pace of the team while on shift.

Responsibilities

• Deliver great availability for customers.
• Engage and develop team members.
• Follow cash handling and security policies.
• Ensure a positive in-store service experience.
• Implement digital service best practices.

Skills

Retail management experience

Effective communication

Planning and organization

Team leadership

Feedback provision

Job description

Description

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate Team Leader to join our growing business.

As Team Leader you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.

Key responsibilities include :

Maximise profit :

• Have a clear focus on delivering great availability for your customers.
• Play an active role in your store to “sell a £1 & save a £1” to help drive sales.
• Deliver on all agreed actions set for you by your line manager.

Engage, develop & retain great people :

• Proactively support and work with the Talking Shop Rep in your store.
• Support team engagement in your store.
• Play a part in creating an inclusive culture where everyone can be their best.
• Take a proactive approach to personal development and share your own knowledge to support up‑skilling the team.

Doing the right processes and doing them right :

• Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
• A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
• Follow and implement all cash handling and security policies & processes.
• Play your part in providing the best digital service through implementing all “One Best Way” processes.

Leadership :

• Love your customers by being approachable.
• Look after our own by being respectful.
• Work together by being enthusiastic.
• Hate waste by taking action.
• Care about the business and our people by being considerate.

Required skills & experience :

• Experience in a retail management or supervisory role ideal but not essential.
• Communicates effectively with every colleague to deliver store tasks first time, every time.
• Plans and organises the shift, using every member of the team.
• Provides balanced feedback when needed to improve the performance of every colleague.
• Sets the pace of the team, when on shift, by being hands on to deliver a great store.

What We Offer :

• 15% discount in all Iceland and The Food Warehouse stores.
• 28 days holiday (including Bank Holidays).
• Christmas vouchers – increasing with length of service.
• Refer a Friend scheme.
• Christmas saving schemes.
• Long service awards.
• Option to join a healthcare plan.
• Grocery Aid for free and confidential financial, emotional and practical support.
• Clear career pathways with opportunities for development and progression.
• A supportive and inclusive work environment.

Apply now to join the team and start your Iceland story!