Team Leader

SSP Group; Mill End; Remote; GBP 20,000 - 22,000; Full time

Benefits offered by this job

Discounted meals

Employee discounts

Friends & Family discount app

Training & development

Fast-paced environment

Job summary

SSP Group is hiring a Duty Manager for our Retail Team in airports and train stations across the UK & Ireland. This full-time role (40 hours) offers a pay rate of £14.25 per hour, with an extra £1.50 per hour for night shifts between midnight and 6am, bringing the rate up to £15.75 per hour.

Shifts run from 4:30am to 00:30, with flexibility across weekdays, weekends, bank and public holidays. You’ll take ownership of opening, closing and daily operations while guiding a team to deliver great

Qualifications

• Previous experience leading a team in hospitality or retail is ideal.
• Must be 18 years of age or over to perform certain tasks or shifts.

Responsibilities

• Take ownership of opening, closing and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service and act as the go-to person for queries.
• Stay informed about unit performance and advocate improvements.

Skills

Team leadership

Customer service

Operations management

Job description

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Pay Rate: £14.25 per hour + as a little incentive, you will earn anextra £1.50 per hourfor hours worked between midnight and 6 am, bringing your rate of pay to £15.75 per hour.

Shift Pattern: Full-Time (40 hrs). Shifts between 4:30am - 00:30(half past midnight).Working flexiblyacross weekdays, weekends, bank and public holidays.

Join our Retail Team as a Duty Manager where the energy’s high and the vibe is friendly! SSP works with M&S to serve thousands of happy customers in airports and train stations across the UK & Ireland. Every shift is a chance to meet new people and learn something new - perfect for people who love to stay on the go!

ABOUT YOU:

• Retail moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role has got your name on it!


• Due to some responsibilities within the Duty Managerrole, applicants willneed to be 18 years of age or over to perform certain tasks or work on certain shifts.

ABOUT THE DUTY MANAGER ROLE:

• Take ownership of opening, closing, and daily operations while solving problems on the fly.


• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.


• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.


• Results focussed, staying informed about unit performance and championing improvements.


• Previous experience leading a teamin a busy Hospitality or Retail environment is ideal!

AS A DUTY MANAGER WE WILL OFFER YOU:

• Discounted Meal while on shifts.


• Employee Discounts.


• Friends and Family Discount App.


• Award-winning training, apprenticeships and development programs.


• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.