Duty Manager

SSP Group; Belfast City District; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Discounted meals

Employee discounts

Friends and Family Discount App

Training, apprenticeships and dev.

Job summary

SSP Group is seeking a Duty Manager at BEFLAST Airport, Flax & Soda. This full-time role offers a 40-hour week with a pay rate of £13.80 per hour, plus an extra £1.50 per hour for hours between midnight and 6am, bringing the rate to £15.20 per hour. Shifts run 3am–11pm across weekdays, weekends, bank and public holidays.

You will lead a team, deliver exceptional service, and be part of the energy at busy locations with iconic brands.

Qualifications

• 5 years of references and Criminal Record Check required.
• Must be 18 years of age or over for certain shifts.

Responsibilities

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead the team through busy shifts, maintaining high energy and a positive atmosphere.
• Inspire the team to deliver great customer service and be the go-to person for queries.
• Monitor unit performance and champion improvements.
• Previous experience leading a team in busy Hospitality or Retail is ideal, night shifts are a plus.

Skills

Leadership

Customer service

Team management

Job description

Select how often (in days) to receive an alert:

DUTY MANAGER - BEFLAST AIRPORT, FLAX & SODA

Pay Rate: £13.80 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6am, bringing your rate of pay to £15.20 per hour.

We have Full Time (40hrs)roles available.

Hours of operation are 3am to 11pm. Working flexibly across weekdays, weekends, bank and public holidays.

Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

ABOUT YOU:

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Shift Supervisor role’s got your name on it.
• 5 years of references and Criminal Record Check required.
• Due to some responsibilities within the Duty Managerrole, applicants willneed to be 18 years of age or over to perform certain tasks or work on certain shifts.

ABOUT THE DUTY MANAGER:

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in busy Hospitality or Retail is ideal and/or and if you’ve tackled night shifts before, even better!

AS A DUTY MANAGER WE WILL OFFER YOU:

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.