Duty Manager

SSP Group; York and North Yorkshire; Hybrid; GBP 25,000 - 26,000; Full time

Benefits offered by this job

Discounted meals

Employee discounts

Friends & Family app

Training programs

Fast-paced role

Job summary

SSP Group is hiring a Duty Manager at York Station, The Line & Whistle. The role is a full-time position (35 hours) with shifts from early morning to late evening.

You will open and close daily operations, lead a front-line team, and ensure exceptional customer service across iconic brands within SSP’s busy network in the UK. You should be comfortable working on weekends and holidays, have prior leadership experience in fast-paced hospitality or retail, and meet the minimum age requirement.

Qualifications

• Leadership in fast-paced hospitality or retail environments.
• Ability to motivate and manage a team during busy shifts.
• Strong customer service mindset and problem-solving under pressure.

Responsibilities

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead the team through busy shifts, maintain high energy and a positive atmosphere.
• Inspire the team to deliver great customer service and act as the go-to person for queries.
• Monitor unit performance and champion improvements.

Skills

Team leadership

Customer service

People management

Job description

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DUTY MANAGER - YORK STATION, THE LINE & WHISTLE

Pay Rate: £13.61 per hour

We have Full Time(35hrs)roles available.

Hours of operation are 5:30am to 11:30pm.Working flexibly across weekdays, weekends, bank and public holidays. You must be available to work weekeds.

Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

ABOUT YOU:

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Supervisor role’s got your name on it.
• Due to some responsibilities within theDuty Managerrole, applicants willneed to be 18 years of age or over to perform certain tasks or work on certain shifts.

ABOUT THE DUTY MANAGER ROLE:

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in busy Hospitality or Retail is ideal.

AS A DUTY MANAGER WE WILL OFFER YOU:

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.