Duty Manager

SSP Group; Oxford; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Discounted meals on shifts

Employee discounts

Friends and Family Discount App

Award-winning training and development

Job summary

SSP Group is hiring a Duty Manager to lead hospitality teams across busy locations in the UK & Ireland, including brands like Starbucks, M&S, Burger King and BrewDog. This part-time role is 20 hours per week, with shifts starting as early as 5:30am and extending to 8:00pm.

You will open and close daily operations, motivate your team, deliver great service and handle guest queries on a fast-paced retail/hospitality floor.

Qualifications

• Leadership in fast-paced hospitality or retail environments.
• Ability to motivate and develop a team.
• Strong guest service orientation.

Responsibilities

• Take ownership of opening, closing, and daily operations.
• Lead your team through busy shifts with energy and positivity.
• Serve as the go-to person for customer and team queries.
• Monitor unit performance and drive improvements.

Skills

Team leadership

Customer service

People management

Job description

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We have Part Time(20hrs)roles available.

Hours of operation are 5:30am and 8:00pm.Working flexibly across weekdays, weekends, bank and public holidays. You must be available to start at 5:30am.

Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

ABOUT YOU:

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Supervisor role’s got your name on it.
• Due to some responsibilities within theDuty Managerrole, applicants willneed to be 18 years of age or over to perform certain tasks or work on certain shifts.

ABOUT THE DUTY MANAGER ROLE:

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in busy Hospitality or Retail is ideal.

AS A DUTY MANAGER WE WILL OFFER YOU:

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.