Hotel Team Leader

Greene King; Orrell; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Pension contribution

Training and development

33% discount for employees

50% discount at Greene King Inns

Wagestream access

Retail discounts

Job summary

Greene King seeks a dedicated Team Leader in Orrell, England, to ensure high standards of service and customer satisfaction. As a Team Leader, you will coordinate and support your team, making every shift run smoothly while maintaining a safe and clean environment.

With a focus on customer care, you'll play a vital role in delivering memorable experiences, and benefit from career development opportunities and substantial discounts across Greene King's establishments.

Qualifications

• Strong customer service skills to provide a memorable experience.
• Leadership skills to mentor and guide the team.
• Attention to detail ensuring all areas are maintained to high standards.

Responsibilities

• Lead the team and ensure smooth operations during shifts.
• Deputise for management and resolve any arising issues.
• Maintain safety and cleanliness standards in the hotel.

Skills

Customer service

Leadership

Attention to detail

Adaptability

Teamwork

Job description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the hotel is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What You’ll Bring…

• A great eye for detail, making sure every room is made to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.