F&B Team Leader

Rank Group; Gateshead; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Paid breaks

Pension & Life Assurance

Company Sick Pay

Uniform provided

50% off food & soft drinks (you + 3)

Job summary

Rank Group is seeking a Team Leader to run their area on shift, setting the pace and standards so every guest has a brilliant experience. You will brief the team, roster within your zone, coordinate breaks, and keep service moving while escalating issues as needed.

You’ll lead frontline teams with a focus on customer satisfaction, speed of service, cleanliness and safety, coaching in the moment and driving sales and commercial performance.

Qualifications

• Strong people skills with a customer-first mindset.
• Organised, proactive, and calm in a fast-paced environment.
• Experience guiding a team in hospitality/retail/leisure.

Responsibilities

• Lead the area on shift, setting pace and standards for a brilliant guest experience.
• Brief the team and create rosters within your zone; coordinate breaks.
• Keep service moving and escalate issues as needed.
• Drive on-shift KPIs for customer satisfaction and speed of service.
• Ensure safety, hygiene, and allergen compliance and manage stock levels.

Skills

People skills

Team leadership

Organised & proactive

Job description

• Competitive Salary: £13.60 per hour + Amazing Perks!
• Hours: Real contracts from 8–35 (no zero‑hour contracts)
• Paid breaks
• Rewards platform
• 50% off food & soft drinks (you + 3)
• Pension & Life Assurance
• Company Sick Pay
• Career development opportunities
• Uniform provided

Lead the fun, deliver the service.

As a Team Leader, you’ll run your area on shift, setting the pace and standards so every guest has a brilliant experience. You’ll brief the team, rota within your zone, coordinate breaks, and keep service moving - escalating issues when needed.

Your Impact:

• Front‑line leadership: brief, position, and motivate your team during live service.
• Service excellence: hit on‑shift KPIs (customer‘satisfaction, speed of service, cleanliness).
• Operational flow: ensure the right people, right place, right time; manage breaks and micro‑rota changes.
• Coaching in the moment: recognise great service; give immediate, practical feedback.
• Safety & compliance: complete checks; escalating incidents promptly.
• Food safety, hygiene, and allergen compliance.
• Stock, wastage recording and ordering.
• Driving sales and commercial performance.

You’ll Bring:

• Strong people skills with a customer‑first mindset.
• Organised, proactive, and calm in a fast‑paced environment.
• Experience guiding a team in hospitality/retail/leisure.

This is your step into leadership - hands‑on, high‑energy, and focused on delivering a brilliant shift.