Team Leader

Travel Trade Recruitment; Glasgow; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Commission & bonuses

Shopping vouchers & free flights

Staff & family discounts on holidays

Up to 34 days annual leave

Pension & life assurance

Job summary

Travel Trade Recruitment is seeking a Travel Branch Team Leader to manage our Glasgow branch, delivering excellent customer service and leading a small team in a busy high street store.

You will develop staff, oversee sales, operations and training, and contribute to marketing ideas while promoting product brands and travel destinations.

The ideal candidate has prior branch management experience in travel, a passion for people and travel, and a commitment to personal development.

Qualifications

• Experience in a retail travel branch as a Manager or Assistant Manager.
• Strong leadership and customer service focus.
• Ability to develop and motivate staff while driving sales.

Responsibilities

• Lead daily store operations and sales performance in Glasgow branch.
• Directly manage staff, training and customer service standards.
• Monitor and improve branch KPIs and destination/product knowledge.
• Collaborate on marketing ideas and business development.
• Represent the brand with excellent, proactive customer service.

Skills

Customer service

Team leadership

Retail travel

Branch management

Job description

Role: Travel Branch Team Leader

Location: Glasgow

Salary: Competitive based on experience + benefits and commissions!

Do you want to continue your travel industry career with a multi award-winning, well-established, independent travel company?

My client is a leading hight street retail travel company, and they need YOU to lead their team in their Glasgow branch!

If you have experience of working in a retail travel branch as a Manager or Assistant Manager, then we are seeking you to join their busy high street branch and work for a brand that offers both a competitive salary package and career development.

Job Description as a Travel Branch Team Leader:

• Working in a Retail Travel store, dealing with customers face to face and over the phone, offering excellent customer service
• Managing the stores staff on a daily basis during sales, customer service, destination or product queries
• Ensuring the sales performance of individuals and the branch
• Dealing with the day to day running of the store including sales, operations, and administration.
• Actively promote and remain a strong ambassador of the product brands and values
• Keeping your product and brand knowledge up to date whilst having in- depth knowledge of the company's destinations.
• Assist in providing training and development of all staff
• Contribute to marketing ideas and business development possibilities to help continue the success and further growth of the branch
• Working hours vary but are usually Monday - Sunday daytime hours with weekends on a rota basis
• Lead with exceptional customer service and have a real passion for people and travel.

Experience Required as a Branch Manager:

We are seeking candidates that have previous experience as a Manager or Assistant Branch Manager, looking for a new challenge and a company they can develop with.

The Package:

Basic salary is competitive and depending on experience, but there is much more on offer here: commission and bonuses, incentive schemes (such as shopping vouchers and free flights), generous staff & family discounts on holidays, up to 34 days of annual leave, pension, life assurance and the other benefits such as discounts with high street retailers. They are also a company that focus on your development and your career, so there is great potential for long term personal growth and opportunity. Whilst these are challenging times, this travel company is focused on the future, and so this is a great time to join them and to become imbedded in the role and company, to capitalise on the re-emergency of travel.

If you would like to be part of this well established travel company, please click the link to apply, email your cv to [e-mail] or call Nichola on 0161 9236120. If this role isn't quite right for you, but you have travel industry experience, please still get in touch! We have many other roles that may well be a fit for you!