Sales Team Lead

C&M Travel Recruitment; Brighton; Hybrid; GBP 38,000 - 46,000; Full time

Benefits offered by this job

25 days annual leave plus bank holidays

Regular fam trips

Discounted trips for yourself, friends & family

Regular company social activities

Job summary

A prominent travel company in Brighton is seeking a Sales Team Leader to enhance customer experiences and support a small, friendly team. Responsibilities include leading sales efforts, coaching travel specialists, and driving team performance. Ideal candidates will have experience in tailor-made long-haul travel sales, strong destination knowledge, and the desire to mentor others. The offer includes a competitive salary, hybrid working, and various perks, such as 25 days annual leave and discounted trips.

Qualifications

• Experience in tailor-made long-haul travel sales, ideally as Team Leader or similar.
• Strong knowledge of long-haul destinations gained from personal travel.
• Proven success in a target-driven travel sales environment.

Responsibilities

• Lead hands-on sales and guide customers through the sales journey.
• Coach and mentor Travel Specialists through regular feedback.
• Drive team performance and identify improvement opportunities.
• Handle complex customer cases with empathy and confidence.
• Champion responsible travel and embed sustainability into team culture.

Skills

Long-haul travel sales

Coaching and mentoring

Customer experience improvement

Communication skills

Organizational skills

Proactive teamwork

Job description

This successful travel company specialises in creating enriching, meaningful holiday experiences across a wide range of hand-picked worldwide destinations, with a strong focus on responsible and adventure-led travel. As they continue to grow, they are now looking for a Sales Team Leader to join their small, friendly team in their central Brighton office. Basic salary £38k to £46k dependent on experience, plus bonus, hybrid working.

• Lead by example with hands-on sales, using your expert long-haul knowledge to guide customers through the full sales journey.
• Coach, mentor and support a team of Travel Specialists through regular 1:1s, feedback and day-to-day guidance.
• Drive team performance by identifying opportunities to improve conversion, quality and customer experience.
• Handle complex customer cases and escalations with confidence and empathy.
• Share destination and product expertise, helping to develop knowledge across the team.
• Work closely with senior leadership to provide insights on performance, trends and opportunities.
• Support improvements to processes, tools and ways of working to enhance efficiency and team effectiveness.
• Champion responsible travel and embed sustainability into sales conversations and team culture.
• Contribute to wider business initiatives such as training, onboarding, product development or internal projects.
• Must have experience in tailor-made long haul travel sales for a UK-based tour operator, ideally as a Team Leader, Sales Coach, Senior Travel Consultant.
• Strong long-haul destination knowledge gained through combination of selling and personal travel experiences.
• Experience coaching or supporting colleagues in a senior sales or Team Leader role preferred, or a strong desire to step into a leadership role with proven success as an experienced Senior Travel Specialist.
• Proven success working in a target-driven travel sales environment.
• Commercially astute with the ability to identify opportunities to grow revenue and improve efficiency.
• Excellent communication skills with the confidence to give constructive feedback and run effective 1:1s.
• Passion for responsible travel and delivering exceptional customer experiences.
• Highly organised with the ability to prioritise, adapt and manage a varied workload.
• Positive, proactive and collaborative, with a genuine desire to support others and contribute to team culture.
• Basic salary £38k–£46k depending on experience, plus bonus.
• Hybrid working – typically around 3 days per week in a sociable, supportive office environment.
• Monday to Friday, 9am–5.30pm (Saturdays only worked in January & February on a rota).
• 25 days annual leave plus bank holidays.
• Regular fam trips.
• Discounted trips for yourself, friends & family.
• Regular company social activities and a friendly, purpose-driven culture.

Please apply for the position of Sales Team Leader online or email your CV to [e-mail]