Branch Manager

Travel Limited; Carmarthen; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Training programmes

Promotion opportunities

Educational trips

Holiday discounts

Uncapped earning potential

Health care plan

Eyecare vouchers

Discounts on holidays

Supportive work environment

Job summary

Travel House invites an experienced Branch Manager to oversee our high-street travel agency operations in the UK. You will lead from the front, drive profitability, maximise sales, and ensure exceptional customer service while mentoring a team to reach individual and collective targets.

You will also promote offers, engage with the local community, support recruitment and apprentices, and uphold data security and DBS standards as part of a strong, collaborative branch culture.

Qualifications

• 2 years travel sales experience and supervising a team.
• Excellent communication and customer service skills.
• Strong numeracy and ability to track branch sales against targets.
• Enthusiastic, optimistic, and committed to staff development.
• DBS checks and safeguarding awareness.

Responsibilities

• Lead branch profitability by maximising all sales.
• Oversee day-to-day branch operations and FX bureau.
• Promote offers and use social media to engage customers.
• Support recruitment and development of apprentices.
• Represent the branch at community events.
• Ensure data security and incident reporting.

Skills

Leadership

Team management

Sales-driven

Communication skills

Customer service

Numerical accuracy

Job description

So, what would you, as a Branch Manager at Travel House do?

Be a true role model for your team as a trusted and inspiring leader who meets targets, continuously strives for excellence and delivers great service.

Lead the overall profitability of your branch by maximising all sales to the fullest potential, exceeding targets wherever possible.

Enable the effective day-to-day operation of your branch and foreign exchange bureau.

Increase the exposure of your branch through new business leads and maximise the use of social media to promote offers, generating customer engagement and sales.

Oversee and support your team's performance, supporting areas for development to achieve maximum productivity whilst ensuring colleague motivation and morale is at its best.

Act as a figurehead within the local community, attending all promotional activities and events that will boost your branch performance and impact exposure.

Assist in the recruitment of colleagues into your branch, including apprentices - you will ensure their development is tailored to their talent progression.

You lead from the front and by example. You have great leadership skills and experience of working in a team, leading and coaching your colleagues.

You have 2 years travel sales experience and supervising a team under your belt.

You achieve your own sales targets and drive your team to achieve their individual targets.

Your exceptional communication and customer service skills are at the forefront of your day-to-day.

You love numbers and are able to stay on top of the branch's sales and targets.

You are enthusiastic, optimistic and committed to contribute to the growth of the business

You take a keen interest in the development of colleagues to maximise job satisfaction, performance, and talent succession

At Travel House we put people at the heart of everything we do, that extends to our customers and colleagues alike. As part of the UK's largest independent travel agency, we welcome new ideas, foster innovative thinking and encourage career development., Travel House is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.

Data Security - You are responsible to ensure all personal & business data is kept secure at all times & any data breaches are reported immediately.

If you're passionate about travel, why not come and work at Travel Weekly's High Street Agency of the Year 2026?

Full-time (37.5 Hours)

Competitive Salary & Unlimited Bonus Potential, There's more to life than work, annual leave, and pensions. We emphasise the value of having a work-life balance, we offer:

• A range of training programmes to help you progress personally and professionally
• Strong recognition and promotion opportunities
• Opportunities to travel on educational trips
• Discounts on booking your own holidays
• Uncapped earning potential
• Health care plan
• Eyecare vouchers
• Shopping discounts
• A work environment that thrives on uplifting one another