Assistant Branch Manager

Travel Trade Recruitment; City of Edinburgh; On-site; GBP 28,000 - 30,000; Full time

Job summary

Travel Trade Recruitment is seeking an Assistant Travel Agency Manager in Edinburgh (outskirts). It is a hands-on role supporting daily branch operations, leading from the front in sales, and helping the team deliver an exceptional customer experience.

The successful candidate will drive KPI performance, coach staff, manage group sales, handle customer queries, and assist with marketing initiatives while covering the Manager when required.

Qualifications

• Experience in travel sales, preferably in a retail or independent travel agency.
• Proven supervisory or management experience.
• Strong KPI and target orientation.
• Excellent customer service and communication skills.
• Organised and proactive with attention to detail.

Responsibilities

• Assist the Manager with day-to-day running of the agency.
• Lead by example in selling holidays and travel products.
• Drive sales performance across the team and achieve KPIs.
• Motivate and coach team members.
• Handle customer queries and escalations.
• Oversee rota planning and branch administration.
• Ensure procedures and regulations are followed.
• Support marketing materials and promotions.
• Cover the Manager in their absence.

Job description

Assistant Travel Agency Manager

Edinburgh (outskirts)

Salary - £28,000 - £30,000 DOE + bonus and benefits

Mon-Fri (with 1 in 5 Saturdays 9am-12pm and time off in lieu)

We're looking for a motivated, commercially minded Assistant Manager to join a successful independent travel agency. This is a hands-on role where you'll support the day-to-day running of the branch, lead from the front with sales and help the team deliver an exceptional service to every customer.

The Role as an Assistant Manager:

• Assisting the Manager with the smooth day-to-day running of the agency
• Helping to deliver and achieve KPIs and sales targets
• Being proactive in driving sales performance across the team
• Leading by example, selling a wide range of holidays and travel products
• Motivating and supporting team members to maximise every sales opportunity
• Overseeing and assisting with the management of group sales and associated policies
• Supporting the training, coaching and ongoing development of team members
• Handling customer queries and escalations professionally
• Supporting rotas, workloads and general branch administration
• Ensuring company procedures and industry regulations are followed
• Proofing marketing projects and promotional material, ensuring accuracy and excellent attention to detail
• Supporting the Manager with new initiatives, promotions and opportunities to grow the business
• Stepping up to oversee the agency in the Manager's absence

As an Assistant Manager, we're looking for someone who:

• Has previous travel sales experience, ideally within a retail or independent travel agency environment
• Is a confident salesperson who enjoys leading from the front
• Has supervisory, senior consultant or management experience - or is ready to take that next step
• Is commercially aware and comfortable working towards KPIs and targets
• Can motivate, coach and support others
• Has excellent customer service and communication skills
• Is organised, proactive and able to juggle different priorities
• Has strong attention to detail, particularly when checking documentation and marketing material
• Enjoys being part of a close-knit, successful team

This is a fantastic opportunity to join a successful independent travel business where you'll have the chance to make a genuine impact. You'll enjoy plenty of variety, responsibility and the opportunity to develop your management career while still doing what you love - selling amazing holidays!