Travel Store Manager

C&M Travel Recruitment; Marlow; On-site; GBP 35,000 - 37,000; Full time

Benefits offered by this job

Uncapped commission

OTE

Job summary

C&M Travel Recruitment is seeking an inspirational Travel Store Manager to lead a retail travel agency, driving sales performance and delivering memorable customer experiences. You will develop a high performing team and ensure an end-to-end booking journey that delights customers.

The role offers a competitive salary with uncapped commission and strong OTE, based office-side with a 37.5 hour week and weekend rota.

Qualifications

• Experience managing a travel retail team and hitting sales targets.
• Strong leadership, coaching and performance management skills.
• Excellent communication and customer service focus.

Responsibilities

• Lead, motivate and develop a high performing team.
• Drive store performance by achieving sales, conversion and profitability targets.
• Oversee daily store operations, health and safety compliance.
• Deliver outstanding customer experiences and resolve issues.
• Coach and support team through performance development and succession planning.
• Drive local business growth via marketing, events and promotions.

Skills

Leadership

Team management

Sales targets

Customer service

Communication

Organisational skills

Problem solving

Job description

We are looking for an inspirational and commercially focused Travel Store Manager to lead a successful retail travel agency, driving sales performance, developing a high performing team and delivering exceptional customer experiences. This is a fantastic opportunity for an experienced travel professional with strong leadership skills who is passionate about achieving results while helping customers create unforgettable tailor made holidays.

Travel Store Manager - Role & Responsibilities:

• Lead, motivate and develop a high performing team, creating a positive sales culture that delivers exceptional customer service and commercial results.
• Drive store performance by achieving and exceeding sales, conversion and profitability targets while maximising revenue opportunities.
• Oversee the daily operation of the store, ensuring compliance with company policies, operational standards, financial controls and health and safety requirements.
• Deliver outstanding customer experiences by maintaining high service standards, supporting the resolution of customer issues and ensuring a seamless end to end booking journey.
• Coach, train and support team members through regular performance management, development opportunities and succession planning initiatives.
• Drive local business growth through marketing initiatives, events, promotional activity and community engagement to increase enquiries and footfall.

Travel Store Manager - Skills & Experience Required:

• Previous management experience within the travel industry, with a proven track record of achieving and exceeding sales targets.
• Strong leadership and people management skills with experience developing and motivating successful sales teams.
• Commercially astute with experience managing KPIs, profitability and business performance.
• Passion for travel and delivering exceptional customer experiences.
• Excellent communication, coaching and influencing skills.
• Strong organisational, analytical and problem solving abilities.
• Self motivated, target driven and capable of leading from the front.

Travel Store Manager - Additional Information:

• Competitive salary of £35,000 to £37,000 plus uncapped commission and fantastic OTE.
• Office based 37.5 hours per week: Monday to Friday 9 to 5.30 or 9.30 to 6.
• Weekend working on a rota: Saturdays 9 to 5.30 and Sundays 10 to 4.
• Opportunity to work with a well established and respected travel brand in a supportive team environment with clear career progression opportunities.
• Regular fam trips, incentives, promotions and sales campaigns.
• Ideal for experienced Retail Travel Managers, Branch Managers, Assistant Managers ready for the next step, Travel Store Managers and Travel Team Leaders.