Travel Store Manager

CM recruitment; Hatching Green; On-site; GBP 35,000 - 37,000; Full time

Benefits offered by this job

Uncapped commission

OTE (on-target earnings)

37.5 hours per week

Office based

Job summary

CM recruitment is seeking an inspirational Travel Store Manager to lead a retail travel agency, driving sales performance, building a high performing team and delivering outstanding customer experiences.

You will manage daily store operations, meet sales targets, coach staff, conduct marketing activity, and ensure compliance with policies and health and safety. The role is based in a well established travel brand with a supportive team and clear progression.

Qualifications

• Proven leadership and people-management experience in retail travel.
• Track record of achieving and exceeding sales targets and KPIs.
• Excellent communication, coaching and influencing abilities.

Responsibilities

• Lead, motivate and develop a high performing team creating a positive sales culture.
• Drive store performance by achieving and exceeding sales, conversion and profitability targets.
• Oversee daily store operations ensuring policy compliance and health & safety.
• Deliver outstanding customer experiences with a seamless end-to-end booking journey.
• Coach and support staff through performance management and development opportunities.
• Drive local business growth through marketing initiatives and community engagement.
• Analyze performance and implement improvements for efficiency and commercial success.
• Collaborate across the business embracing new technology and wider initiatives.

Skills

Leadership

Sales targets

Customer service

Coaching

Communication

Organisational skills

MS Office

Tools

Microsoft Office

Job description

Travel Store Manager

We are looking for an inspirational and commercially focused Travel Store Manager to lead a successful retail travel agency, driving sales performance, developing a high performing team and delivering exceptional customer experiences. This is a fantastic opportunity for an experienced travel professional with strong leadership skills who is passionate about achieving results while helping customers create unforgettable tailor made holidays.

Travel Store Manager - Role & Responsibilities

• Lead, motivate and develop a high performing team, creating a positive sales culture that delivers exceptional customer service and commercial results.


• Drive store performance by achieving and exceeding sales, conversion and profitability targets while maximising revenue opportunities.


• Oversee the daily operation of the store, ensuring compliance with company policies, operational standards, financial controls and health and safety requirements.


• Deliver outstanding customer experiences by maintaining high service standards, supporting the resolution of customer issues and ensuring a seamless end to end booking journey.


• Coach, train and support team members through regular performance management, development opportunities and succession planning initiatives.


• Drive local business growth through marketing initiatives, events, promotional activity and community engagement to increase enquiries and footfall.


• Analyse business performance, identify improvement opportunities and implement effective solutions to enhance operational efficiency and commercial success.


• Work collaboratively with colleagues and stakeholders across the business, embracing new technology and supporting wider company initiatives.

Travel Store Manager - Skills & Experience Required

• Previous management experience within the travel industry, with a proven track record of achieving and exceeding sales targets.


• Strong leadership and people management skills with experience developing and motivating successful sales teams.


• Commercially astute with experience managing KPIs, profitability and business performance.


• Passion for travel and delivering exceptional customer experiences.


• Excellent communication, coaching and influencing skills.


• Strong organisational, analytical and problem solving abilities.


• Ability to effectively manage multiple priorities in a fast paced sales environment.


• Self motivated, target driven and capable of leading from the front.


• Good working knowledge of Microsoft Office and sales management systems.

Travel Store Manager - Additional Information

• Competitive salary of £35,000 to £37,000 plus uncapped commission and fantastic OTE.


• Office based 37.5 hours per week: Monday to Friday 9 to 5.30 or 9.30 to 6.


• Weekend working on a rota: Saturdays 9 to 5.30 and Sundays 10 to 4.


• Opportunity to work with a well established and respected travel brand in a supportive team environment with clear career progression opportunities.


• Regular fam trips, incentives, promotions and sales campaigns.


• Ideal for experienced Retail Travel Managers, Branch Managers, Assistant Managers ready for the next step, Travel Store Managers and Travel Team Leaders.