Team Leader

Connect Recruitment; England; Hybrid; GBP 37,000; Full time

Job summary

A recruitment agency in the United Kingdom seeks a Retailer Services, Credit Control, and Sales Support Team Leader to lead a team of Customer Service Specialists. Responsible for ensuring best-in-class service, compliance with standards, and achieving customer satisfaction, the role offers a full-time position with a competitive salary of £36,600 plus benefits, including a hybrid work model.

Benefits

Hybrid work model

Competitive salary

Benefits package

Qualifications

• Minimum 12 months experience of managing teams of people.
• Experience of Financial Services Contact Centre environments.
• An empathetic and developmental leadership style.

Responsibilities

• Lead and develop a team of Customer Service Specialists.
• Ensure compliance with regulatory requirements and industry standards.
• Build efficient, scalable processes and provide timely information.

Skills

Empathetic leadership

Team management

Customer service excellence

Financial services knowledge

Sales-driven mindset

Job description

Retailer Services, Credit Control and Sales Support Team Leader

• Permanent
• Full time
• Slough
• £36,600 + Bens + HYBRID 2 day WFH

Responsible for leading a team of Customer service Specialists ensuring all customers experience is market leading.

The role holder will be responsible for leading and developing a team Support Specialists to deliver best in class service and achieve Customer/ Retailer satisfaction and departmental objectives. Responding to and processing all customer and retailer enquiries through the provision and collation of timely and accurate information and the completion of all relevant transactions with particular emphasis on finance activities. Through day to day actions ensure compliance of all regulatory requirements and industry standards. Also responsible for building efficient, scalable processes. Support training needs and ensure business transactions are frictionless and have the right pace to aid business growth.

KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS

• Minimum 12 months experience of managing teams of people
• Experience of Financial Services Contact Centre environments
• An empathetic and developmental leadership style
• Have worked in a fast moving, progressive, sales driven environment