Team Assistant

Southern Housing; Maidstone; On-site; GBP 22,000 - 26,000; Full time

Job summary

Southern Housing is seeking a proactive Team Assistant to provide a full range of administrative and support services, ensuring efficient operation of the team/department. You will intercept and screen calls, emails, and written correspondence, directing queries to the appropriate areas as necessary.

Each candidate should demonstrate experience with in-house IT systems (Microsoft Dynamics CRM, Orchard) and a strong commitment to equality and customer care.

Qualifications

• Proven ability to operate in-house IT systems (CRM and Orchard).
• Commitment to high-quality customer service and equality in service delivery.
• Proficient with complex spreadsheets and online systems.

Responsibilities

• Provide full administrative and support services for the team/department.
• Intercept and screen telephone calls, emails, and written correspondence; redirect inquiries as needed.
• Interpret and apply policies and procedures; present a professional approach to customers and stakeholders.

Skills

Microsoft Dynamics CRM

Orchard

Customer care

Strong communication

Computer literacy

Policy interpretation

Job description

This is an exciting opportunity for someone who is interested in providing a full range of administrative and support services, ranging from moderate to complex, to facilitate the effective and efficient operation of the team/department.

As the Team Assistant, you will support others in the department to ensure efficient and effective administrative practices, and resolve administrative and other queries related to the work of the department. You will intercept and screen telephone calls, emails, written correspondence and, dealing with, or redirecting enquiries to the appropriate areas, as necessary.

What You'll Need

• Understanding and experience of the range of in-house IT systems such as Microsoft Dynamics CRM, and Orchard.
• Understanding principles and practice of equality and customer care in delivering effective services. Commitment to providing a high-quality service to all customers.
• Computer skills sufficient to operate on-line system and complex software or develop formulas for moderately sophisticated spreadsheets.
• Oral and written communication skills sufficient to interpret and apply policies and procedures and to resolve problems, and to present a professional approach to all customers and stakeholders.
• Knowledge of housing and / or repairs would be desirable.

In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.

Closing Date: Sunday 16th August 2026 at 23:59

Shortlisting: W/c 17th August 2026

Interviews: W/c 24th August 2026