Housing Options Assistant

IRIS Recruitment; Stoke Pound; On-site; GBP 26,129 - 31,936; Part time

Benefits offered by this job

32 days annual leave + bank holidays

Electric vehicle leasing scheme

SHPS pension scheme

Life insurance

Job summary

IRIS Recruitment is seeking a Housing Options Assistant in Bromsgrove on a part-time basis (27.5 hours per week).

The role involves providing admin and customer support, assisting with homelessness prevention, and helping residents access online services. You will be a friendly, organised team member, often the first contact for customers, with DBS checks required.

Qualifications

• Experience using Microsoft Office (Word, Excel, Outlook) and strong admin skills.
• Ability to manage multiple priorities and meet deadlines.
• Experience with vulnerable client groups is advantageous.

Responsibilities

• Provide administrative and customer service support in a busy environment.
• Be a first point of contact for customers, delivering a welcoming, empathetic service.
• Assist with homelessness prevention services and temporary accommodation administration.
• Book appointments, respond to customer inquiries, and navigate online services.
• Support day-to-day operations and accompany officers on visits when required.

Skills

Administration

Customer service

Empathy

Communication

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Housing Options Assistant

£29,033.16 pro rata (FTE £21,578.70) per annum

Bromsgrove

Part Time – 27.5 hours per week

Temporary FTC until 29.10.2027

Closing Date: Tuesday 18th August @ 9am

Interview Dates: 31 August 2026 – in person

Are you passionate about helping people and making a difference in your local community?

We are looking for a compassionate, organised and customer-focused Housing Options Assistant to join our Housing Options and Homelessness Team. This is an opportunity to become part of a vital frontline service that supports individuals and families facing housing difficulties, including those at risk of homelessness.

About the Role

As a Housing Options Assistant, you will provide administrative and customer service support within a busy and rewarding environment. You will be one of the first points of contact for customers, offering a welcoming, professional and empathetic service while helping people access the support they need. The role involves assisting with homelessness prevention services, supporting the administration of temporary accommodation, booking appointments, responding to customer enquiries and helping visitors navigate online applications and services.

This is a varied role that requires strong organisational skills, excellent attention to detail and the ability to work effectively under pressure. You will work closely with Housing Officers and the wider Housing Options Team, providing timely and accurate information, supporting day‑to‑day operations and, where required, accompanying officers on visits to assist with crisis duties.

About You

We are looking for someone who has previous experience using Microsoft Office applications, including Word, Excel and Outlook, together with strong administration and communication skills. You will be comfortable managing multiple priorities, meeting deadlines and maintaining confidentiality when handling sensitive information. Experience of working with vulnerable individuals or customer groups would be advantageous, although we are equally interested in candidates who demonstrate empathy, resilience and a genuine commitment to supporting others.

The successful candidate will be friendly, adaptable and proactive, with a positive attitude and a genuine desire to deliver excellent customer service.

This post is subject to an Enhanced DBS check.

If you are looking for a rewarding role where you can make a real difference to people's lives every day, we would love to hear from you.

What we can offer in return:

• 32 days annual leave plus bank holidays Holiday purchase scheme –buy up to an additional 5 days holiday per year Holiday buy back scheme – bdht will buy up to 10 days holiday back from staff Team budget every year to enjoy an afternoon out as a team Electric vehicle leasing scheme through Octopus Energy Pension scheme – defined contributions pension administered by the Social Housing Pension Scheme (SHPS) Life insurance is available to members of the pension scheme Employee Assistance Programme Mental Health First Aiders Healthcare Cash Back Scheme – Healthshield Retail discounts scheme Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this) Reimbursement for professional subscription fees Corporate Sponsorship opportunities Reimbursement for HRT pre-paid certificates Reimbursement for annual flu jab Free parking and refreshments Monthly staff compliments raffle

• Wellbeing calendar of events throughout the year

Bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.