Administration Assistant

Ontap Job Search; Newcastle upon Tyne; On-site; GBP 20,000 - 24,000; Full time

Job summary

Ontap Job Search is assisting with a reception role at Benfield House, working to greet patients and visitors and support a busy admin team. The successful candidate will handle routine enquiries, book appointments, manage mail, scanning and filing, and contribute to a courteous service.

Applicants should have good Maths and English, strong IT skills with Outlook and Word, and be flexible, proactive, and able to multi-task in a supportive NHS setting.

Qualifications

• Good general level of education including Maths and English.
• Excellent communication and customer service abilities.
• Experience with Microsoft Office and IT systems.

Responsibilities

• Handling routine enquiries via telephone, email or face to face.
• Creating appointment letters in line with service procedures.
• Processing internal/external mail.
• Scanning, uploading, photocopying and filing documentation.

Skills

Communication

Customer service

Organisation

Microsoft Outlook

Microsoft Word

IT skills

Education

Maths and English

Tools

Outlook

Word

Microsoft Office

Job description

Would you like to be part of a team that works well together, always there to help each other? An exciting opportunity has arisen at Reception, Benfield House and we would love to hear from you - come and join our team.

Benfield House is the team base for a diverse number of services including the Specialist Psychological Therapies, Personality Disorder Hub Team and Northern Region Gender Dysphoria Service. The successful applicant will work in the reception, meeting and greeting patients and visitors to the Centre from a diverse community. The ideal candidate should have excellent communication, customer service and organisational skills, as well as a working knowledge of office procedures including IT skills. You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you may not be shortlisted.

Reception duties

• Handling routine enquiries via telephone, email or face to face.
• Creating appointment letters in line with service procedures.
• Processing internal/external mail.
• Scanning, uploading, photocopying and filing documentation.

The successful candidate should

• Have a good general level of education including a pass in Maths and English.
• Have knowledge and experience of Microsoft packages, particularly Outlook and Word as they will be using these on a daily basis.
• Be flexible, show initiative, able to multi-task and be adaptable to the needs of the role, team and service.
• Ideally have experience of working within an administrative role or setting.
• Be able to demonstrate a sensitive, non-judgmental approach to the client group and have an understanding of confidentiality and data protection regulations.
• Have good planning and organisational skills and the ability to communicate effectively in a pleasant and approachable manner.
• Be confident and motivated to work on their own with constant support and contact with the larger admin team.

The post holder will also undertake additional duties such as ordering supplies, requesting repairs and updating rotas and duty sheets. This list is not exhaustive. Please find attached job description for full details.

Advertising date : 20th August 2026 Closing date : 3rd September 2026

This vacancy may close early once a suitable number of applications are received.