Administration Assistant

Wales & West Housing; Cardiff; On-site; GBP 24,499 - 26,573; Full time

Benefits offered by this job

Defined Contribution or Defined Benefit pension

25 days annual leave, increasing to 30 with service

Generous sick pay scheme and support services

Job summary

A local housing association is seeking an experienced Administration Assistant in Cardiff to join their Head Office team. In this role, you'll provide vital administrative support, assist the Senior Administration Officer, and deliver excellent customer service to residents. Ideal candidates will have administration experience in a customer-focused environment, proficient Microsoft Office skills, and a flexible attitude. This full-time position offers a salary range of £24,499 - £26,573 and opportunities for personal development.

Qualifications

• Demonstrable track record of working within an admin team.
• Experience in a housing or customer-focused environment.
• Ability to manage workload effectively and make sound decisions.

Responsibilities

• Provide effective administrative support to all departments.
• Support the Senior Administration Officer with various tasks.
• Deliver high-quality, friendly customer-oriented reception service.

Skills

Customer-focused approach

Communication skills

Proficiency in Microsoft Office

Flexibility

Job description

Join to apply for the Administration Assistant role at Wales & West Housing

We are seeking an experienced Administration Assistant based at our Head Office, in Llanishen, South Wales. You will have a demonstrable track record of working within an admin team within a housing or customer‑focused environment to make a real difference to people’s lives, homes and communities.

Who are we looking for?

We are looking for someone who is genuinely passionate about what we do and wants to play a key role in helping us deliver excellent services to our residents. With a strong customer‑focused and empathetic approach, you will bring proven experience in administration and be confident supporting the Senior Administration Officer with a variety of tasks and projects.

This role suits someone who is comfortable working both independently and as part of a small, busy team, and who can manage their workload effectively while making sound decisions.

A positive, flexible attitude and strong personal values that align with ours are essential, along with excellent communication skills and a commitment to continuous improvement. Proficiency in Microsoft Office (Word, Excel, Outlook) is required.

What you will be doing?

Using the WWH values, you will demonstrate effective skills and behaviours to confidently be a part of the administration function and provide assistance and support to the Senior Administration Officer and wider team. You will enable the delivery of services to our residents by providing effective administrative support to all departments within the Group.

You must also be a good communicator and provide a high quality, friendly customer‑orientated reception service. Reception duties form part of this role and therefore you should be able to provide good customer service when dealing with the general public face‑to‑face.

This role includes supporting the delivery of a high quality service by responding to external partners delivering this service on behalf of the Association as well as taking personal responsibility for dealing with resident/staff queries.

For further information about the role please view the attached role profile in the recruitment pack.

What’s in it for you?

• Salary £24,499- £26,573 per annum.
• Choice of Defined Contribution or Defined Benefit pension, both including 3x death in service life insurance cover.
• 25 days annual leave, increasing to 30 days with service, the ability to buy and sell up to 5 days (pro rata), as well as time off for volunteering, health screening and more.
• 9 Bank Holidays per annum, including an extra day at Christmas.
• Opportunities to develop and grow.
• Regular feedback, training and support from your manager and team.
• Comprehensive support in case of sickness with a generous sick pay scheme, critical illness cover and support through an employee assistance and counselling service and a cash plan benefit.

How to apply

Applying is easy, just click on the link to apply through our careers page.

Closing date: Sunday, 11th January 2026

Assessment date: Wednesday, 21st January 2026

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Administrative

Industries

Non‑profit Organization Management

Contact

Why not arrange an informal conversation with Sarah Taylor, Senior Administration Officer on 02920 415369 and you can find out lots more in the recruitment pack with in the advert.