Team Administrator - Frontline Care & Coordination

Midlands Partnership NHS Foundation Trust; Shrewsbury; On-site; GBP 18,000 - 24,000; Full time

Job summary

Midlands Partnership NHS Foundation Trust in Shrewsbury is seeking a Team Administrator to support clinical staff by taking referrals, registering service users on the clinical system, booking appointments, and sending letters.

Based at Severn Fields Health Village, the role involves handling calls, prioritising tasks, organising meetings, and providing confidential admin support to the team, contributing to efficient patient care and service delivery.

Qualifications

• Knowledge of Microsoft Office packages including Outlook, Word, Excel and PowerPoint.
• Previous administration/secretarial experience.
• Knowledge of Inpatient Management Systems (RiO).

Responsibilities

• Be the first point of telephone contact for the team, identifying urgent calls and passing on messages / dealing with enquiries in an appropriate manner.
• Organise own workload using independent judgement to prioritise required tasks and duties.
• Support the administration team in organising the administrative function of the team.
• Provide confidential administration support to the team.
• Arrange meetings/appointments/clinics by coordinating and booking / cancelling rooms.
• Respond in a courteous and professional manner with clients, visitors and other agencies and their team.

Skills

Clear communication

Calm under pressure

Organisational skills

Education

GCSE English

Level 2 Diploma in Business Administration

European Computer Driving Licence

Tools

Microsoft Office

RiO

Job description

Midlands Partnership NHS Foundation Trust in Shrewsbury is seeking a Team Administrator to support clinical staff by taking referrals, registering service users on the clinical system, booking appointments, and sending letters.

Based at Severn Fields Health Village, the role involves handling calls, prioritising tasks, organising meetings, and providing confidential admin support to the team, contributing to efficient patient care and service delivery.