Team Administrator

The Methodist Church in Britain; Stoke-on-Trent; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Wellness opportunities

Flexible working

Job summary

North Staffordshire Combined Healthcare Trust is seeking an administrative post to support the perinatal and maternal mental health team. The role covers day-to-day office operations, reception duties, routine correspondence, data entry and general admin for the service.

The post requires NVQ Level 3 in administration or RSA 3 or equivalent experience, with strong literacy, numeracy and organisational skills.

Qualifications

• NVQ Level 3 in administration or RSA 3, or equivalent experience.
• Experience with secretarial procedures and software.
• Good literacy and numeracy skills.
• Ability to prioritise and manage workload.
• Excellent written and verbal communication.

Responsibilities

• Respond to routine information requests from colleagues, patients, carers and external contacts.
• Answer routine telephone queries and carry out full reception duties.
• Refer and action correspondence, directing to the appropriate person.
• Prepare routine documents such as letters, reports, presentations and forms.
• Provide administrative support to the perinatal and maternal mental health team.
• Enter, process and store data on paper or computer systems.
• Carry out routine tasks such as purchase orders, photocopying and filing.
• Follow routine work procedures and deadlines, including regulations outside the immediate area.
• Assist patients, clients and relatives during incidental contacts.

Skills

Reception duties

Data entry

Word processing

Shorthand

Organisational skills

Communication

Education

NVQ Level 3 in administration

RSA 3

Tools

Microsoft Office

Email handling

Records management

Job description

This administrative post supports the parent and baby team within the perinatal and maternal mental health service at North Staffordshire Combined Healthcare Trust. The work covers day-to-day office operations, routine correspondence, telephone and reception duties, and acting as a first point of contact for people using the service. It is open at this stage only to internal staff of named Staffordshire and Stoke-on-Trent Integrated Care System organisations, and sponsorship is not available.

What the job involves

• Respond to requests for routine information from colleagues, patients, carers and external contacts
• Answer routine telephone queries and carry out full reception duties
• Act on correspondence, referring it to the appropriate person
• Prepare and complete routine documents such as letters, reports, presentations and forms
• Assist patients, clients and relatives during incidental contacts
• Make routine judgements on enquiries and prioritise workload
• Enter, process and store data compiled by others on paper or computer systems
• Carry out routine tasks such as purchase order requisitions, photocopying and filing
• Follow routine work procedures, deadlines and legislation, some of which sit outside the immediate work area
• Provide administrative support to the whole perinatal and maternal mental health team

What’s required

Qualifications

• NVQ Level 3 in administration or RSA 3, or equivalent experience

Experience

• Experience of a range of secretarial procedures and software programmes
• Knowledge of secretarial work procedures and software programmes, gained through NVQ 3/RSA3 or equivalent

Skills & knowledge

• Good literacy and numeracy skills
• Word processing, typing, minute taking and shorthand
• Advanced keyboard skills
• Organisational skills and the ability to prioritise
• Good written and verbal communication
• Good interpersonal skills

What’s offered

• Wellness opportunities
• Flexible working