Administrative Assistant - Midwifery Led Service

The Methodist Church in Britain; Banks; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Learning and development opportunities

Job summary

Lancashire Teaching Hospitals NHS Foundation Trust is seeking an administrative assistant to support the Community Midwifery Service within a small team. The role involves handling calls and emails from pregnant women, labouring women and new mothers, escalating urgent requests and keeping patient records up to date.

The post is based mainly at a birth centre with cross-site working as required. Responsibilities include diary management, correspondence, minute taking, referrals processing and

Qualifications

• Numeracy and literacy skills are required.
• Administrative skills are required.
• Awareness of confidentiality principles is essential.
• Experience of working with the public is required.
• RSA Level 2, audio typing and healthcare setting experience are nice to have.

Responsibilities

• Act as first point of contact for Community Midwifery Services, handling telephone and email enquiries.
• Communicate sensitively with pregnant women, women in labour and postnatal women.
• Identify urgent and emergency requests and elevate them promptly.
• Receive, triage and relay information to Community Midwives.
• Schedule appointments and support patient pathway coordination.
• Process referrals and discharge information and allocate follow-up to the right midwife or service.
• Maintain and update patient records, including on BadgerNet.
• Manage incoming and outgoing correspondence.
• Maintain diaries and support the organisation of meetings.
• Produce accurate minutes for community midwifery meetings.
• Ensure blood spot repeat requests and other clinical communications reach the midwifery team.
• Work with colleagues across maternity services, including cross-site working, in line with Trust policy and data protection standards

Skills

Numeracy and literacy skills

Administrative skills

Awareness of confidentiality

Audio typing skills

Experience working with the public

Education

RSA Level 2

Job description

This administrative post supports the Community Midwifery Service at Lancashire Teaching Hospitals NHS Foundation Trust, within a small administrative team. The core of the work is acting as the main contact for calls and emails from pregnant women, women in labour and new mothers, escalating urgent requests and keeping patient records current. The post is based mainly at a birth centre, with cross-site working as service need requires, and includes diary management, correspondence and minute taking. Previous experience of working with the public is essential.

What the job involves

• Act as first point of contact for Community Midwifery Services, handling telephone and email enquiries
• Communicate sensitively with pregnant women, women in labour and postnatal women
• Identify urgent and emergency requests and elevate them promptly
• Receive, triage and relay information to Community Midwives
• Schedule appointments and support patient pathway coordination
• Process referrals and discharge information and allocate follow-up to the right midwife or service
• Maintain and update patient records, including on BadgerNet
• Manage incoming and outgoing correspondence
• Maintain diaries and support the organisation of meetings
• Produce accurate minutes for community midwifery meetings
• Ensure blood spot repeat requests and other clinical communications reach the midwifery team
• Work with colleagues across maternity services, including cross-site working, in line with Trust policy and data protection standards

Qualifications

• Numeracy and literacy skills
• Administrative skills

Experience

• Previous experience of working with the public

Skills & knowledge

• Awareness of confidentiality principles

Nice to have

• RSA Level 2
• Audio typing skills
• Experience of working in a healthcare or related setting

  What's offered

  • Learning and development opportunities