Mental Health Admin Assistant/Receptionist - South East Staffs

The Methodist Church in Britain; Lichfield; Sur place; GBP 20 000 - 26 000; Plein temps

Avantages offerts par ce poste

Ongoing training and support

Career development opportunities

Regular 1-to-1 supervision sessions

Annual appraisals

Résumé du poste

Midlands Partnership NHS Foundation Trust is seeking a receptionist and admin assistant for the South East Staffs mental health service. The role involves welcoming service users, handling demanding calls, and keeping RiO records up to date while performing scanning and workflow admin tasks.

Hours are 9am–5pm on weekdays, with full training provided. NVQ Level 2 in Business Administration or equivalent is preferred, and previous NHS or RiO experience is advantageous.

Qualifications

• NVQ Level 2 in Business Administration or equivalent administrative experience.
• Experience in an office environment with minimal supervision.
• Proficiency in Microsoft Office and other computer packages.
• Excellent typing skills including audio-typing and transcription.
• Commitment to confidentiality and team working principles.

Responsabilités

• Welcome service users on arrival and provide a first‑class reception service.
• Handle challenging telephone calls and manage a busy inbox.
• Input to RiO, the clinical system, and create letters.
• Scan, upload and copy documents as part of workflow admin.
• Produce quality documents from handwritten and audio transcription.
• Prioritise workload and manage time in a busy environment.
• Maintain organised records and ensure accuracy of information.

Connaissances

Typing

Audio typing

Confidentiality

Teamwork

Prioritisation

Formation

NVQ Level 2 in Business Administration

Outils

RiO

Microsoft Office

Description du poste

This receptionist and admin assistant post sits in the South East Staffs mental health service of Midlands Partnership NHS Foundation Trust, rotating between the David Parry Suite and St Michael's Court. The work centres on welcoming service users, handling demanding calls and keeping records current on the RiO clinical system, plus scanning and workflow admin. Weekday hours run 9am to 5pm, and full training is given to those without the preferred NVQ level 2. Visa sponsorship is not available.

What the job involves

• Welcome service users on arrival and provide a first-class reception service
• Handle challenging telephone calls
• Input to RiO, the clinical system, and create letters
• Complete admin tasks from an electronic workflow inbox
• Scan, upload and copy documents
• Produce quality documents in a very busy environment
• Manage time and prioritise work

Qualifications

• NVQ Level 2 in Business Administration, or equivalent administrative experience

Experience

• Experience of working in an office environment
• Experience of undertaking office procedures with minimal supervision

Skills & knowledge

• Excellent typing skills, including audio-typing
• Proficiency in Microsoft Office and other computer packages
• Producing documents and reports to a high standard from handwritten and audio transcription
• Working on own initiative and prioritising workload against conflicting demands and deadlines
• Understanding of the importance of confidentiality
• Understanding of the importance of effective teamwork

Other

• Sound written and spoken English
• Organised, professional and adaptable

Nice to have

• Previous admin or customer service experience
• Previous experience of working within the NHS
• Experience of using RiO or another patient clinical system and dealing with the public
• Experience of minute taking
• Customer service skills

What's offered

• Ongoing training and support
• Career development, with many admin assistants moving into promoted posts
• Regular 1-to-1 supervision sessions
• Annual appraisals