Team Administrator

Gloucestershire Health and Care NHS Foundation Trust; Gloucester; On-site; GBP 20,000 - 30,000; Full time

Job summary

An exciting opportunity awaits at a leading NHS Trust, where you can contribute to community health services in Gloucester. Join a dedicated team providing essential administrative support within a fast-paced environment. This role offers variety and the chance to make a real difference in the lives of service users. If you have a passion for helping others and possess strong administrative skills, this position is perfect for you. You'll be welcomed into an inclusive culture that values your contributions and supports your professional growth. Don't miss the chance to be part of an organization that prioritizes quality care and employee satisfaction.

Benefits

Free car parking

27 days leave plus bank holidays

Training and development opportunities

Generous NHS pension

Flexible working opportunities

Recognition and long service awards

Fast Track physiotherapy

Access to discounts and salary sacrifice schemes

Qualifications

• Experience in an administrative role with proficiency in Microsoft Office.
• Excellent written and verbal communication skills are essential.

Responsibilities

• Manage incoming and outgoing communications effectively.
• Accurately input data and maintain records.
• Provide administrative support to the Integrated Community Team.

Skills

Administrative skills

Communication skills

Data entry

Problem-solving

Education

GCSE Grade C or above in Maths and English

Tools

Microsoft Office

SystmOne

Job description

We love what we do and we think you will, too!

At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people’s own homes and in a range of other locations across the county.

We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care. We put people at the heart of our services, focusing on personalised care by asking ‘what matters to you’.

We’re passionate about making sure that everyone can contribute to achieving our mission and we are continually working to support healthy and happy high-quality teams in all areas of the Trust.

Our application process aims to understand each candidate's knowledge, skills, and experience. We have found that candidates that use AI to generate their answers can lack specificity and fail to address key criteria outlined in the job description.

It is really important to personalise your application to convey your individual skills, knowledge, and experiences effectively and for us to understand why you are applying for this role with GHC. We discourage over-reliance on AI-generated applications as it will lessen your chances of success in securing an interview with us.

Job overview

This is an exciting opportunity to join Gloucestershire Care Services NHS Trust working within the Gloucester Integrated Community Team (ICT) providing a range of administrative duties essential to the provision of quality community health services for adults.

The role is extremely varied and requires the ability to deal with a wide range of duties. The successful candidate will join a small but experienced admin team who are greatly valued by members of the ICT and contribute to the continuing development of administrative support within this fast-paced environment.

Candidates should be able to demonstrate previous experience in an administrative role and be proficient in Microsoft Office Packages. Excellent written and verbal adaptable communication skills are core to this role. Knowledge and experience of using SystmOne or other similar clinical systems is desirable but not essential as full training will be given to the successful applicant. If you have a ‘can do’ attitude, and enjoy building good working relationships, we welcome your application.

Main duties of the job

• Answer the telephone in a professional, helpful and courteous manner, taking accurate messages and ensuring timely distribution.
• Respond sensitively and compassionately to service users.
• Manage and distribute all incoming and outgoing post in order to ensure effective communications for the Department.
• Accurately input data and maintain records.
• Scanning and photocopying documents.
• Diary management.
• Order and maintain supplies.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

Working for our organisation

We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity, and provides a sense of belonging and trust.

The annual NHS Staff Survey gives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that:

• 89.7% believe they are making a positive difference to patients/service users;
• 73.3% would recommend the organisation as a place to work;
• 82.4% agree that care of patients and service users is the organisation's priority;
• 76.7% would be happy with the standard of care for a friend or relative.

Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.

Detailed job description and main responsibilities

If you would like further information please contact Lea-Anne O'Donahoo by emailing lea-anne.o'[e-mail].

Person specification

Qualifications

• GCSE Grade C or above in Maths and English.

Knowledge

• Previous administration and clerical experience.
• Computer Literate.

Other

• Ability to travel to other bases.

When joining us, as well as becoming part of a team that makes a difference, we also offer:

• Free car parking at many of our sites.
• 27 days leave plus bank holidays, increasing up to 33 days with long service.
• A broad range of training and development opportunities, including apprenticeships up to Level 7 qualification.
• A multi-professional preceptorship programme for all Newly Qualified Nurses, Nursing Associates, Internationally Educated Practitioners, Allied Health Professionals and Return to Practice Practitioners.
• Generous NHS pension and enhanced pay when you work unsocial hours.
• Flexible, family-friendly and agile working opportunities.
• Recognition and long service awards.
• Fast Track physiotherapy.
• Access to discounts and salary sacrifice schemes; including Cycle to Work, Car scheme and discounts on travel, leisure and retailers.

Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date. Good luck with your application.

For more information please see the attached 'Additional Information for Applicants' document.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.