Team Administrator

Antistatique; Dorchester; On-site; GBP 24,000 - 27,000; Part time

Job summary

A healthcare organization is seeking a Team Administrator to provide comprehensive administrative support. The role involves managing high volumes of calls, ensuring confidentiality, and coordinating with teams in West Dorset and East Dorset. Applicants should have good customer care skills, attention to detail, and the ability to work under pressure. Opportunities for part-time or full-time work are available, along with competitive compensation and a supportive environment. Join a dedicated team committed to improving healthcare services in Dorset.

Benefits

Support for further training

Job share possibilities

Qualifications

• Experience in a busy office environment.
• Demonstrable skills in written and spoken English.
• Ability to handle complex client information.

Responsibilities

• Provide comprehensive administrative support to teams.
• Manage incoming calls and handle client inquiries.
• Work efficiently as part of a team under pressure.

Skills

Customer care communication skills

Attention to detail

Time management skills

Ability to cope under pressure

Education

GCSE Level English Language or equivalent

Tools

Microsoft Office

Microsoft Teams

Job description

Job Summary

The Trust is seeking to recruit Team Administrator/s to join the West Dorset / Purbeck and East Dorset Steps 2 Wellbeing teams. The service provides a range of Step 2 and Step 3 psychological therapy options including Low and High‑Intensity CBT, Psycho‑educational groups, and Counselling. We have two part‑time vacancies: a three‑day vacancy for our West Dorset team and a two‑day vacancy for our Purbeck and East Dorset team. The successful applicant for the Purbeck and East Dorset team must be able to work on a Tuesday which includes a late shift on a rota basis. We would consider two part‑time candidates or one full‑time candidate with a split location over the two bases. The administrator/s will ensure a confidential, efficient and comprehensive administrative service is provided to Steps to Wellbeing patients and staff. The successful applicant(s) will need to be able to work one evening shift per week.

This is an excellent opportunity for someone with the appropriate skills, including the ability to manage a high volume of incoming calls to our contact centre, occasionally handle distressed clients, and provide a high level of customer care, to join a highly motivated and committed team.

Main Duties

The successful applicant(s) will be enthusiastic, self‑motivated, and hard‑working. You will have good customer care communication skills, an excellent telephone manner, attention to detail, the ability to cope with complex tasks using a database that requires input and questioning of client information, and previous experience working in a busy office environment. You must be able to work accurately under pressure, whilst remaining calm and courteous and be able to work well as part of a team. There may be a requirement to travel to other locations if needed.

Employment Conditions

Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service can present a valid DBS certificate instead of requiring a new check.

About Us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined‑up healthcare services. We're a dynamic, forward‑looking Trust, running 12 community hospitals, specialist inpatient facilities, and a wide range of integrated community and mental health services for a population of almost 800,000 people. We do things differently here – it's one of the reasons the CQC rated us 'outstanding' in 2021. 95% of patients across our services say they have a good or very good experience with our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities. Our 7,000‑strong workforce is at the heart of what we do, and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves. Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion, and expertise in all we do.

Details

• Date posted: 06 January 2026
• Pay scheme: Agenda for change
• Band: Band 3
• Salary: £24,937 to £26,598 a year p.a.
• Contract: Permanent
• Working pattern: Full‑time, Part‑time, Job share
• Reference number: 152-M403.25A
• Job locations: The Conifers, Poundbury West Industrial Estate, Dorchester, DT1 2PG

Job Responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post. As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do.

Person Specification

Information Technology

• Essential: Demonstrates experience of word processing and spreadsheets. Good standard keyboard skills and knowledge of Microsoft Office and Microsoft Teams.

• Desirable: Experience of using an electronic service user record.

Knowledge, skills and training

• Essential: GCSE Level English Language or equivalent.
• Essential: Well‑developed skills in communicating effectively with clients and other professionals within and outside the NHS.

• Desirable: ECDL.
• Desirable: RSA 2 keyboard skills; audio typing and word processing or equivalent experience.

Job Specific Experience

• Essential: Experience of working within a similar office environment.
• Essential: Demonstrable skills in written and spoken English to a standard which enables the post holder to carry out the full range of duties and responsibilities of the role effectively.

• Desirable: Knowledge of NHS organisation and protocols.
• Desirable: Knowledge of working within a team.

Personal Qualities/Attributes

• Essential: Good time management skills e.g. to be able to work to tight deadlines.
• Essential: Good organisational skills and ability to organise own workload.
• Essential: Willing to undertake further training as required by the Trust to ensure Health & Safety standards are met.
• Essential: Professional manner in dealing with emotive material and challenging behaviour from clients.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Dorset HealthCare University NHS Foundation Trust

The Conifers

Poundbury West Industrial Estate

Dorchester

DT1 2PG

Website: https://www.dorsethealthcare.nhs.uk/work-for-us