Tea Mixologist & Customer Experience Pro - Part Time

Bird & Blend Tea Co.; Brighton; Sur place; GBP 12 000 - 17 000; Temps partiel

Avantages offerts par ce poste

Sunday Times Best Places To Work 2024

Friendly and supportive team culture

Pension scheme

25 days holiday + bank holidays

Your birthday off

Health Cash Plan

Life Insurance & Income Protection

Paid volunteer days

Dog-friendly office

Monthly tea allowance & staff discount

Employee Assistance Programme

Bike to Work & EV schemes

Enhanced family friendly policies

Résumé du poste

Bird & Blend Tea Co. in Brighton is hiring a Tea Mixologist for 8–16 hours per week. This part-time, temporary role reports to the Store Manager and involves creating tea-based drinks, delivering exceptional customer experiences, and supporting in-store events and sampling.

You will be knowledgeable about our growing tea range, interact with customers, and uphold our eco-conscious, award-winning brand. Weekend and evening availability are a plus.

Qualifications

• Customer service experience in retail or hospitality is a plus.
• Brand ambassador who embodies our culture and values.
• Genuine passion for our product and the ability to share enthusiasm with customers.
• Strong understanding of customer service with rapport-building skills.
• Maintain professionalism, fairness and kindness with customers and colleagues.
• Empathy to support an inclusive customer experience.
• Flexible availability including weekends and some evenings.
• Commitment to excellence and going above and beyond for customers.
• Confident in approaching people with a sample inside and outside the store.

Responsabilités

• Use enthusiasm for Bird & Blend to sell products and reach store targets.
• Handle till transactions smoothly and accurately.
• Follow store procedures: deliveries, stocktakes and replenishment.
• Maintain a clean, safe and tidy work environment.
• Support sustainability goals and promote brand ethics.
• Assist store management and team as needed.
• Become an expert on Bird & Blend products and drinks.
• Greet customers with samples and welcome them warmly.
• Prioritize customer happiness and memorable shopping experiences.
• Assist with store events and sampling in or outside the store.
• Participate in external events to spread awareness of our teas.

Connaissances

Customer service

Brand ambassador

Product enthusiasm

Customer rapport

Professionalism

Empathy

Flexible availability

Commitment to excellence

Approaching people

Description du poste

Bird & Blend Tea Co. in Brighton is hiring a Tea Mixologist for 8–16 hours per week. This part-time, temporary role reports to the Store Manager and involves creating tea-based drinks, delivering exceptional customer experiences, and supporting in-store events and sampling.

You will be knowledgeable about our growing tea range, interact with customers, and uphold our eco-conscious, award-winning brand. Weekend and evening availability are a plus.