Store Manager - People-First Tea Store Leader

Bird & Blend Tea Co.; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Sunday Times Best Places To Work 2024

Friendly team culture

Company pension scheme

25 days holiday + bank holidays

Your birthday off

Life Insurance & Income Protection

Health Cash Plan

Life Happens Leave

Complimentary drinks and snacks

Monthly tea allowance and staff-dishu

Employee Assistance Programme

Bike to Work & EV schemes

Paid volunteer days

Dog-friendly office

Flexible working

Job summary

Bird & Blend Tea Co. is seeking a Store Manager in London, Portobello, to lead a customer-focused store. You will guide a team, manage budgets, plan marketing activities, and drive sales while maintaining sustainability values.

This full-time role requires 40 hours weekly, including weekends and some evenings in-store. You will recruit, train, and develop staff, ensure high visual standards, and build local community connections to boost footfall and brand impact.

Qualifications

• Proven experience in people management within a customer service environment.
• Strong sales skills and ability to drive commercial outcomes.
• Ability to lead, motivate and support a team in a busy retail setting.
• Excellent communication, problem-solving, and visual merchandising skills.
• Genuine passion for the product and ability to share enthusiasm with customers.

Responsibilities

• Engage with customers and drive memorable in-store experiences.
• Develop and lead a high-performing store team.
• Manage daily operations, including scheduling, opening/closing, and stock checks.
• Coordinate events, sampling, and community engagement to boost footfall.
• Maintain strong merchandising standards and brand compliance.
• Build relationships with local stakeholders and support sustainability goals.

Skills

People management

Sales skills

Team leadership

Communication

Product enthusiasm

Customer service

Employee relations

Professionalism

Empathy

Open mindset

Flexible availability

Commitment to excellence

Approaching people

Job description

Bird & Blend Tea Co. is seeking a Store Manager in London, Portobello, to lead a customer-focused store. You will guide a team, manage budgets, plan marketing activities, and drive sales while maintaining sustainability values.

This full-time role requires 40 hours weekly, including weekends and some evenings in-store. You will recruit, train, and develop staff, ensure high visual standards, and build local community connections to boost footfall and brand impact.