Tactical Response Unit (TRU) Team Leader

Kingdom Services Group Ltd; Countesthorpe; Hybrid; GBP 35,000 - 47,000; Full time

Benefits offered by this job

Flexible pay access

Career progression

Recognition culture

Wellbeing support

Referral bonuses

Social value days

Award-winning employer

Lead in national retail partnership

Job summary

Kingdom Services Group is seeking an experienced TSU Team Leader to drive intelligence-led mobile retail security across the Tesco estate. You will lead TSU Officers, coordinate with Tesco SOC and store management, and ensure operational excellence with high-quality reporting.

The role requires an SIA Licence, a full UK driving licence, and strong leadership and communication skills. Flexible hours and travel across multiple locations are expected.

Qualifications

• Must hold a valid SIA Licence as a core requirement.
• Full UK manual driving licence with ability to travel between locations.
• Significant retail security or loss prevention experience.
• Proven leadership or team coordination experience.
• Excellent communication and report-writing skills.

Responsibilities

• Lead, brief and support TSU Officers before, during and after deployments.
• Set objectives and standards for operational delivery.
• Coordinate deployment plans based on intelligence and priorities.
• Monitor attendance, welfare and readiness; ensure high performance.
• Coordinate with SOC, store management and Kingdom leadership.
• Oversee TSU reporting, incident logs and evidence handling.
• Ensure compliance with CCTV, incident response and safety procedures.

Skills

SIA Licence

Driving Licence

Retail security

Leadership

Reporting

Tools

Microsoft Office

Job description

Tesco Partnership | Kingdom Services Group

Step into a leadership role where your retail security expertise and ability to lead from the front make a real impact.

Tactical Support Unit (TSU) Team Leader

Kingdom Services Group are proud to be a trusted security partner to Tesco Supermarkets, and we're looking for an experienced TSU Team Leader to oversee and support our Tactical Support Unit across the retail estate. This is an operational leadership role for someone who thrives in fast-paced environments, can coordinate intelligence-led deployments, and is passionate about developing high-performing teams.

Pay

£17.44 per hour

£41,000 per annum (pro rata)

Location

Field-based role with travel between assigned Tesco stores and operational locations.

Hours

Approximately 45 hours per week, working across Monday to Sunday. Flexibility is required to meet operational requirements, including evenings, weekends and peak trading periods.

About The Role

This is not a standard security role.

As a TSU Team Leader, you will lead the day-to-day delivery of intelligence-led mobile retail security operations across your assigned area. You'll manage and support a team of TSU Officers, coordinate deployments with Tesco's Security Operations Centre (SOC), store management teams and Kingdom leadership, while ensuring operational excellence, high-quality reporting and strong client relationships.

Key Responsibilities

• Lead, brief and support TSU Officers before, during and after deployments.
• Set clear objectives, standards and expectations for operational delivery.
• Coordinate daily deployment plans based on intelligence, risk and store priorities.
• Monitor attendance, punctuality, welfare, conduct and operational readiness.
• Coach and develop officers in observation, communication, conflict management, lawful intervention, evidence handling and report writing.
• Identify training needs and support colleague development.
• Promote a professional, accountable and respectful team culture aligned with Kingdom's CARE values.
• Recognise and encourage high performance.

Operational Coordination & Client Liaison

• Act as the key operational contact between TSU Officers, Tesco management, Kingdom management and partner agencies.
• Coordinate deployment plans with the Security Operations Centre (SOC).
• Ensure officers attend assigned locations and complete all required procedures.
• Develop positive working relationships with store leadership teams.
• Provide operational updates, feedback and deployment outcomes.
• Escalate serious incidents, safeguarding concerns, significant losses and police involvement promptly.

Reporting, Intelligence & Operational Performance

• Oversee the quality and accuracy of all TSU operational reporting.
• Review and submit incident reports, intelligence logs, statements and evidence records.
• Produce daily, weekly and periodic operational updates.
• Maintain accurate records of deployments, interventions, recoveries and operational outcomes.
• Monitor and report on TSU return on investment using agreed performance measures.
• Identify trends and recommend deployment improvements based on intelligence and operational results.
• Ensure all information is handled securely and shared appropriately.

Operational Delivery & Compliance

• Support mobile patrols and targeted overt or covert operations when required.
• Assist officers in higher-risk locations and during peak operational periods.
• Ensure compliance with procedures relating to CCTV, incident response, lawful detention, evidence preservation and police liaison.
• Promote safe working practices and dynamic risk assessment.
• Ensure compliance with SIA requirements, company policies, client standards and health and safety legislation.
• Use company vehicles and equipment responsibly and report any defects or concerns promptly.
• Complete other reasonable duties as operational requirements evolve.

What You'll Need

• Valid SIA Licence (essential)
• Full UK Manual Driving Licence and the ability to travel between multiple operational locations (essential)
• Significant retail security or loss prevention experience
• Previous leadership, supervisory or team coordination experience
• Strong understanding of retail theft prevention, incident response, conflict management, lawful detention and evidence handling
• Excellent communication and report-writing skills
• Strong organisational and decision-making abilities
• Experience using Microsoft Office and online reporting systems
• Ability to remain calm and make proportionate decisions under pressure
• Flexibility to work varied shifts, including evenings and weekends

Desirable

• Door Supervisor or Physical Intervention qualifications
• First Aid certification
• Experience within mobile retail security operations
• Previous responsibility for operational reporting and team performance

Personal Qualities

• Credible, fair and consistent leader
• Professional and approachable
• Highly organised and dependable
• Calm and resilient under pressure
• Strong attention to detail
• Trustworthy and committed to integrity
• Confident building relationships with colleagues, clients and partner agencies

Why Join Kingdom?

• Earn Early – flexible access to wages
• Career Progression – genuine development opportunities
• Recognition Culture – colleague rewards and recognition schemes
• Wellbeing Support – access to the Colleague CARE platform
• Referral Bonus Scheme
• Paid Social Value Days
• Award-Winning Employer
• Opportunity to lead within a major national retail partnership

Ready to Take the Next Step?

If you're an experienced retail security professional with proven leadership ability, a valid SIA Licence and a full UK manual driving licence, this is an exciting opportunity to lead a specialist Tactical Support Unit delivering high-impact security operations across the Tesco estate.