Retail Security Contract Manager

Kingdom Services Group Ltd; Newcastle upon Tyne; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Car allowance

Early pay scheme

Employee Assistance Program

Free personal development qualifications

Weekly recognition awards

Job summary

A leading security services provider is seeking a Retail Security Contract Manager in Newcastle upon Tyne to oversee security operations for key clients. The role involves managing a team, ensuring compliance with standards, and driving customer service excellence. Ideal candidates will have a minimum of 2 years' experience in security management, strong leadership skills, and proficiency in Microsoft Office tools. An opportunity to advance your security management career awaits at this dynamic company.

Qualifications

• Minimum 2 years' experience in security management or a similar role.
• Experience with writing procedures and controlling budgets.
• Driving license holder with a checkable employment history.
• Strong leadership with focus on service excellence.
• Disciplined, organized and detail-focused.
• Confident written and verbal communicator.
• Physically fit and able to meet site demands.
• Microsoft Office proficiency (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Manage day-to-day delivery of security services.
• Proactively manage risk across multiple sites.
• Lead recruitment and retention of team members.
• Conduct site checks and ensure compliance with standards.
• Identify failing areas and lead improvement programmes.
• Manage 3rd party relationships.
• Stay within budget on uniforms, training and equipment.
• Lead mobilisation/decommission of contracts.
• Support regional social value initiatives.
• Report success and appraise performance.

Skills

Leadership

Customer Service

Problem Solving

Communication

Teamwork

Education

BS 7858 vetting standard

Full driving license

Tools

Microsoft Office

Job description

The Kingdom Group are excited to offer a fantastic opportunity for a Retail Security Contract Manager to join our team, supporting one of our key clients, Tesco.

Where

Newcastle andsurrounding areas

When

We’re looking to get the right person in to the team ASAP!

Hours

On average 40 hours per week. Monday to Friday 09:00am - 17:00pm or to meet the demands of the position and primary objectives.

What the role is

A multisite contract brand ambassador responsible for managing the day-to-day delivery of best-in-class security and customer service through inspirational leadership and people management.

What’s in it for you?

• Access to advanced / early pay scheme.
• Car allowance (where applicable).
• Kingdom Colleague App including Employee Assistance Program and Wellbeing Support.
• Access to free personal development qualifications and career plans via Kingdom Academy.
• Weekly recognition awards.

Core Responsibilities

• Understand and deliver contract expectations
• Proactively manage risk across all sites in your portfolio
• Ensure compliance with the Operations HOW Manual
• Meet customers monthly to review KPIs and implement feedback
• Identify failing areas and lead improvement programmes
• Manage 3rd party relationships
• Stay within budget on uniforms, training, and equipment
• Lead mobilisation/decommission of contracts
• Support regional social value initiatives
• Report success and appraise performance

Leadership & People Management

• Recruit & retain top talent (with help from Engagement Centre)
• Promote teamwork, capability-building, and recognition
• Lead change, enforce compliance, and build a high-performance culture
• Handle disciplinary, grievance, and conflict management
• Conduct snap site checks, including out-of-hours visits

Experience

• Manager level security professional with a minimum 2-years’ experience in a similar environment.
• Experience of writing procedures, drafting reports, preparing business cases, and controlling budgets.
• A driving license holder
• A full five-year checkable employment history including a minimum of 2 work references, a personal credit check, right of work compliance

Qualifications & Licenses

The successful applicant will match the below critical criteria:

• Vetted to BS 7858 standards
• A brand ambassador
• Proactive, goal-oriented, and results-driven
• Strong leader with a focus on customer service
• Disciplined, organised, detail-focused
• A confident communicator, both written and verbal
• Physically fit
• Competent in Microsoft Office tools (Outlook, Word, Excel, PowerPoint)
• Able to show evidence of success and results

Ready to take the next step in your security management career with a leading brand?

Apply now and be part of the team keeping Tesco safe and secure.