Tactical Response Unit (TRU) Team Leader

Kingdom Services Group; East Midlands; On-site; GBP 35,000 - 47,000; Full time

Job summary

Kingdom Services Group is seeking a TSU Team Leader to oversee intelligence-led mobile retail security operations across Tesco stores. You will lead a team of TSU Officers, coordinate deployments with Tesco's SOC and store management, and maintain strong client relationships.

The role is field-based with travel between assigned Tesco locations, approximately 45 hours per week, including evenings and weekends to meet operational needs.

Responsibilities

• Lead, brief and support TSU Officers before, during and after deployments.
• Set clear objectives, standards and expectations for operational delivery.
• Coordinate daily deployment plans based on intelligence, risk and store priorities.
• Monitor attendance, punctuality, welfare, conduct and operational readiness.
• Coach and develop officers in observation, communication, conflict management, lawful intervention, evidence handling and report writing.
• Identify training needs and support colleague development.
• Promote a professional, accountable and respectful team culture aligned with Kingdom's CARE values.
• Recognise and encourage high performance.

Job description

Tactical Support Unit (TSU) Team Leader

Tesco Partnership | Kingdom Services Group

Step into a leadership role where your retail security expertise and ability to lead from the front make a real impact.

Kingdom Services Group are proud to be a trusted security partner to Tesco Supermarkets, and we're looking for an experienced TSU Team Leader to oversee and support our Tactical Support Unit across the retail estate. This is an operational leadership role for someone who thrives in fast-paced environments, can coordinate intelligence-led deployments, and is passionate about developing high-performing teams.

Pay

£17.44 per hour
£41,000 per annum (pro rata)

Location

Field-based role with travel between assigned Tesco stores and operational locations.

Hours

Approximately 45 hours per week, working across Monday to Sunday.

Flexibility is required to meet operational requirements, including evenings, weekends and peak trading periods.

About the Role

This is not a standard security role.

As a TSU Team Leader, you will lead the day-to-day delivery of intelligence-led mobile retail security operations across your assigned area. You'll manage and support a team of TSU Officers, coordinate deployments with Tesco's Security Operations Centre (SOC), store management teams and Kingdom leadership, while ensuring operational excellence, high-quality reporting and strong client relationships.

You will be responsible for driving team performance, maintaining operational standards and demonstrating the value and effectiveness of Tactical Support Unit activity through strong leadership and accurate reporting.

Key Responsibilities

Team Leadership & Performance

• Lead, brief and support TSU Officers before, during and after deployments.
• Set clear objectives, standards and expectations for operational delivery.
• Coordinate daily deployment plans based on intelligence, risk and store priorities.
• Monitor attendance, punctuality, welfare, conduct and operational readiness.
• Coach and develop officers in observation, communication, conflict management, lawful intervention, evidence handling and report writing.
• Identify training needs and support colleague development.
• Promote a professional, accountable and respectful team culture aligned with Kingdom's CARE values.
• Recognise and encourage high performance.

Operational Coordination & Client Liaison

• Act as the key operational contact between TSU Officers, Tesco management, Kingdom management and partner agencies.
• Coordinate deployment plans with the Security Operations Centre (SOC).
• Ensure officers attend assigned locations and complete all required procedures.
• Develop positive working relationships with store leadership teams.
• Provide operational updates, feedback and deployment outcomes.
• Escalate serious incidents, safeguarding concerns, significant losses and police involvement promptly.

Reporting, Intelligence & Operational Performance

• Oversee the quality and accuracy of all TSU operational reporting.
• Review and submit incident reports, intelligence logs, statements and evidence records.
• Produce daily, weekly and periodic operational updates.
• Maintain accurate records of deployments, interventions, recoveries and operational outcomes.
• Monitor and report on TSU return on investment using agreed performance measures.
• Identify trends and recommend deployment improvements based on intelligence and operational results.
• Ensure all information is handled securely and shared appropriately.