Systems Support & Governance Specialist

jcdecaux; Manchester; On-site; GBP 25,000 - 36,000; Full time

Job summary

JCDecaux is seeking a proactive operational support coordinator in Manchester to ensure system use aligns with governance standards. You will bridge operations, systems, and governance, assisting users, coordinating onboarding, and embedding controls in day-to-day activities.

You will provide first-line support, help with access requests, log issues, and aid in system rollouts. Training delivery and documentation maintenance are key parts of the role.

Qualifications

• Experience in an operational support, systems support or coordination role within a structured environment.
• Strong organisational and administrative skills, with the ability to manage multiple activities concurrently.
• Experience supporting users with systems or process queries.
• Ability to produce clear, accurate documentation and training materials.
• Familiarity with GDPR or data protection principles.

Responsibilities

• Provide first-line support to operational users for day-to-day system queries and issues.
• Assist with user access requests and basic system administration tasks in line with agreed controls.
• Log, track and follow up system issues, escalating to the Systems Analyst or IT where required.
• Coordinate and deliver training for new starters on operational systems, processes and ways of working.
• Support system rollouts and changes by preparing and delivering training sessions and communications.
• Maintain training materials, user guides and reference documentation, ensuring content is current and accurate.
• Track training completion and support refresher training where required.
• Maintain operational process documentation, ensuring it reflects approved and current ways of working.
• Support adherence to governance requirements, including data protection, system usage standards and audit controls.
• Assist with GDPR awareness and compliance activities within operational processes.

Skills

Operational support

Organisational skills

Documentation

Training delivery

Customer service

Tools

Microsoft Office

Job description

JCDecaux is seeking a proactive operational support coordinator in Manchester to ensure system use aligns with governance standards. You will bridge operations, systems, and governance, assisting users, coordinating onboarding, and embedding controls in day-to-day activities.

You will provide first-line support, help with access requests, log issues, and aid in system rollouts. Training delivery and documentation maintenance are key parts of the role.