Digital Support Analyst — Incident & Release Champion

Stagecoach; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Stagecoach is seeking a Digital Support Analyst to join the Manchester team. You will provide technical and functional support for digital systems, handling incidents and service requests with SLA-driven discipline, and work with analysts, QA and development to push defects forward.

You will liaise with stakeholders, assist in service transitions, and create operational and user training documentation to enhance departmental capability.

Qualifications

• Customer-focused with clear communication and delivery mindset.
• Able to explain technical concepts to non-technical users.
• Experience in call logging and incident handling is a plus.
• Familiarity with SQL and change management processes is beneficial.

Responsibilities

• Take ownership of incidents and service requests through to resolution.
• Coordinate with analysts, QA and development to progress defects.
• Liaise with stakeholders to capture enhancements and prioritise work.
• Support release transitions into Business As Usual and maintain docs.

Skills

Customer focus

Clear communication

Analytical thinking

Problem solving

Time management

Education

ITIL Foundation

Tools

SQL

Job description

Stagecoach is seeking a Digital Support Analyst to join the Manchester team. You will provide technical and functional support for digital systems, handling incidents and service requests with SLA-driven discipline, and work with analysts, QA and development to push defects forward.

You will liaise with stakeholders, assist in service transitions, and create operational and user training documentation to enhance departmental capability.