Systems Change Analyst – Hybrid (Northampton)

Bright Horizons Family Solutions, LLC.; Northampton; Hybrid; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Flexible working and holiday entitl e_

Discounted childcare

Quarterly Employee Appreciation Weeks

Annual gala award evening

Discounts on high street retailers,/g"

Wellbeing resources

Job summary

Bright Horizons Family Solutions, LLC. is seeking a System Support Analyst in a hybrid role based near our Northampton office with weekly attendance. The position is full-time, 37.50 hours per week, and the salary is DOE.

Closing date is 30th October 2026. You will support the Business and IT team, acting as the SME for systems and coordinating changes, releases and updates with business users and vendors. The role offers opportunities to grow technical and process skills within a supportive,

Qualifications

• Prior experience of working within a nursery setting would be an advantage.

Responsibilities

• Build up knowledge and become the SME for various systems (how they work and how they are used etc)
• Learn, understand and support the end to end system change lifecycle (Bright Horizons and vendor)
• Learn about the tools used by Developers or vendors to manage change
• Facilitate workshops with the business, users and/or vendors and ensure findings are documented
• Manage a system change pipeline and change log. This will mean liaising with business owners, system users, service desk, developers, training and vendors
• Collect data, carry out research, analyse information and document findings
• Follow through on system support issues to ensure they are raised correctly and resolved
• Map processes, write procedures and create project documentation
• Gather, document, verify and analyse business requirements and business rules
• Complete gap and impact analysis
• Support UAT activities by helping to develop and refine test plans, test cases and test scripts. You will also need to analyse test results, elevate any issues and raise any risks
• Support implementation by working on plans, rollout schedules etc
• Produce clear and concise documentation to help convey complex information to a variety of audiences
• Provide SOX, audit and compliance support as and when required. This will mean running the weekly user access checks, gathering evidence for auditors (internal and external), attending audit reviews and answering questions on system user access
• Establish and maintain good working relationships with different areas of the business and with vendors

Skills

System SME

Analytical mindset

PC literate

Team player

Job description

Bright Horizons Family Solutions, LLC. is seeking a System Support Analyst in a hybrid role based near our Northampton office with weekly attendance. The position is full-time, 37.50 hours per week, and the salary is DOE.

Closing date is 30th October 2026. You will support the Business and IT team, acting as the SME for systems and coordinating changes, releases and updates with business users and vendors. The role offers opportunities to grow technical and process skills within a supportive,