Systems Support Analyst

Bright Horizons; Northampton; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Flexible working

Holiday entitlements

Discounted childcare

Gala award evening

Wellbeing resources

Discounts on high street retailers

Job summary

Bright Horizons is hiring a System Support Analyst to partner with the Business and IT teams. The role is hybrid and based near our Northampton office with weekly attendance, full-time hours (37.50 per week).

You will become the SME for key systems, manage changes with vendors, facilitate workshops, support UAT and test planning, and produce clear documentation for stakeholders. A proactive, team-minded attitude will help you thrive in this varied role.

Qualifications

• PC literate with ability to navigate business systems.
• Analytical mindset and problem solving to address system issues.
• Willingness to learn and adapt to new tools and processes.
• Strong communication and collaboration with users and vendors.
• Ability to challenge requirements and document changes clearly.

Responsibilities

• Become SME for various systems and how they are used.
• Support end-to-end system change lifecycle with Bright Horizons and vendors.
• Facilitate workshops with business, users and vendors and document findings.
• Manage system change pipeline and change log with owners and stakeholders.
• Document business requirements, run UAT support and test planning.
• Produce clear documentation and assist auditable controls as needed.
• Build relationships across business areas and with vendors.

Skills

PC literate

Analytical mindset

Problem solving

Team player

Learning attitude

Questioning users

Job description

Role

System Support Analyst

Type:

Hybrid based near our Northampton office - weekly attendance expected

Full Time / 37.50 hours per week / Monday to Friday

Salary:

£DOE

Closing Date:

30th October 2026

Purpose of Role:

The purpose of this role is to support the Business and IT team with system implementation and support. The role will act as the subject matter expert for systems. You will liaise with the business and vendors to manage any system changes, releases or updates for both small and large cross functional changes. The role and work will be varied and gives the opportunity for someone to not only contribute to the growth of our business, but also to develop their own skillset and further their career.

What We Can Offer You:

• Our benefits include, but are not limited to;
• Flexible working and holiday entitlements
• Discounted childcare
• Quarterly Employee Appreciation Weeks
• Annual gala award evening
• Fantastic range of discounts on high street retailers, grocery stores, cinema tickets, holidays and more
• Wide range of wellbeing resources, supporting our teams for the ups and downs of daily life

Why Bright Horizons?

Our support functions enable our nurseries to deliver the best possible care and education to over 10,000 children across the UK. Through this support, our nurseries can deliver excellence - with 98% of our 270+ portfolio being rated Good or Outstanding by Ofsted.

We're on a mission to change the future for children, families, and the people we work with, and are committed to progressive working values like flexibility, work-life balance, and wellbeing

Responsible for:

• Build up knowledge and become the SME for various systems (how they work and how they are used etc)
• Learn, understand and support the end to end system change lifecycle (Bright Horizons and vendor)
• Learn about the tools used by Developers or vendors to manage change
• Facilitate workshops with the business, users and/or vendors and ensure findings are documented
• Manage a system change pipeline and change log. This will mean liaising with business owners, system users, service desk, developers, training and vendors
• Collect data, carryout research, analyse information and document findings
• Follow through on system support issues to ensure they are raised correctly and resolved
• Map processes, write procedures and create project documentation
• Gather, document, verify and analyse business requirements and business rules
• Complete gap and impact analysis
• Support UAT activities by helping to develop and refine test plans, test cases and test scripts. You will also need to analyse test results, escal…
• Support implementation by working on plans, rollout schedules etc
• Produce clear and concise documentation to help convey complex information to a variety of audiences.
• Provide SOX, audit and compliance support as and when required. This will mean running the weekly user access checks, gathering evidence for auditors (internal and external), attending audit reviews and answering questions on system user access.
• Establish and maintain good working relationships with different areas of the business and with vendors

Experience Desirable:

• Prior experience of working within a nursery setting would be an advantage

Personal Attributes:

• Real desire to learn and has a positive can do attitude
• System change/process Improvement orientated
• PC literate
• Has an analytical mindset and can be versatile when it comes to problem solving
• Not afraid to ask questions and is able to question/challenge users at all levels with confidence
• Can consider the "big picture" whilst still working to a very low level of detail
• Can work on their own and as part of a team
• Has a flexible approach to their role and the work undertaken
• Can be hands on when required to get the job done

Bright Horizons is committed to safeguarding and promoting the welfare of children and young people. This post is subject to safer recruitment practice and pre-employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed. We are an inclusive employer and welcome people from all ages and backgrounds to apply. We will consider reasonable adjustments required by applicants.

Proud to be a Great Place to Work for 20 years.