System Support Analyst

Bright Horizons; Abthorpe; Hybrid; GBP 32,000 - 52,000; Full time

Job summary

Bright Horizons is seeking a motivated System Support Analyst to join our Business and IT team in a hybrid role covering the Northampton area. The position is full-time, 37.5 hours per week, Monday to Friday, with a competitive salary and a closing date of 2 October 2026.

You will become a SME for a range of business systems, support end-to-end change lifecycle, work with stakeholders and vendors, and help deliver system improvements through analysis, documentation, testing, and UAT support.

Qualifications

• Experience with business systems, application support, or technology-related processes.
• Ability to document requirements, processes, and technical information clearly.
• Experience supporting testing, implementations, or change management activities.
• Desirable experience in nursery, childcare, education, or highly regulated environments.

Responsibilities

• Develop SME expertise across a range of business systems.
• Support end-to-end system change lifecycle from requirements to implementation.
• Work with stakeholders and vendors to manage changes, releases and enhancements.
• Run workshops to gather requirements and document findings.
• Maintain change pipelines and logs.
• Analyze data, research and present recommendations.
• Support UAT with planning, scripting, defect management.
• Create clear documentation for technical and non-technical audiences.
• Support SOX controls, audits and user access reviews.
• Build relationships across the business and with third-party vendors.

Skills

Analytical skills

Stakeholder management

Documentation

Organisational skills

Change management

Proactive mindset

Testing experience

Job description

Job DescriptionSystem Support Analyst Hybrid Working | Northampton Area Full Time | 37.5 Hours per Week | Monday to Friday Salary: Competitive, depending on experience Closing Date: 2 October 2026 At Bright Horizons, we're looking for a motivated and analytical System Support Analyst to join our Business and IT team. This is an exciting opportunity for someone who enjoys problem-solving, working with business systems, and collaborating with stakeholders across multiple functions. In this role, you'll become a key subject matter expert for a range of business systems, supporting system enhancements, implementations, upgrades, and ongoing support activities. You'll work closely with internal teams and external vendors to help deliver system improvements that support our growing business. This position offers excellent exposure to system change management, business analysis, testing, process improvement, and audit compliance, making it ideal for someone looking to develop technical and business systems expertise.

What You’ll Be Doing

• Developing expertise across a range of business systems and becoming a trusted Subject Matter Expert (SME)
• Supporting the end-to-end system change lifecycle, from requirements gathering through to implementation
• Working with internal stakeholders and vendors to manage system changes, releases, updates, and enhancements
• Facilitating workshops and meetings to gather requirements and document findings
• Managing system change pipelines and maintaining accurate change logs
• Conducting research, analysing data, and presenting recommendations
• Monitoring and following up on system support issues through to resolution
• Producing process maps, procedures, business documentation, and project materials
• Gathering, documenting, validating, and analysing business requirements
• Performing gap analysis and impact assessments for proposed changes
• Supporting User Acceptance Testing (UAT), including test planning, test scripting, defect management and reporting
• Assisting with implementation planning, rollouts, and system adoption activities
• Creating clear and concise documentation for technical and non-technical audiences
• Supporting SOX controls, audits, compliance activities, and user access reviews
• Building strong relationships with stakeholders across the business and with third-party vendors

What We’re Looking For

• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management abilities
• Experience working with business systems, application support, or technology-related processes
• The ability to document requirements, processes, and technical information clearly
• Strong organisational skills with the ability to manage multiple priorities
• A proactive approach and a genuine interest in system improvement and business change
• Experience supporting testing, implementations, or change management activities would be advantageous
• Desirable previous experience working within a nursery, childcare, education, or highly regulated environment

Why Join Us?

This is a fantastic opportunity to build your career within a supportive and collaborative team. You'll gain exposure to a variety of business-critical systems, contribute to meaningful projects, and play an important role in delivering improvements that impact colleagues and customers across the organisation.