Hybrid Systems Change & Support Analyst

Bright Horizons Early Education & Preschool; Northampton; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Flexible working and holiday entitlem.

Discounted childcare

Quarterly Employee Appreciation Weeks

Annual gala award evening

Discounts on high street retailers

Wellbeing resources

Job summary

Bright Horizons is seeking a System Support Analyst to join our Business and IT team in a hybrid role, near Northampton. The successful candidate will act as the SME for multiple systems, liaising with business units, vendors, and developers to manage system changes, releases and updates.

Daily tasks include documenting findings, supporting UAT, and delivering end-to-end change processes. The role offers flexibility, with strong career growth opportunities, and requires a proactive, analytical

Responsibilities

• Build up knowledge and become the SME for various systems (how they work and how they are used etc)
• Learn, understand and support the end to end system change lifecycle (Bright Horizons and vendor)
• Learn about the tools used by Developers or vendors to manage change
• Facilitate workshops with the business, users and/or vendors and ensure findings are documented
• Manage a system change pipeline and change log. This will mean liaising with business owners, system users, service desk, developers, training and vendors
• Collect data, carryout research, analyse information and document findings
• Follow through on system support issues to ensure they are raised correctly and resolved
• Map processes, write procedures and create project documentation
• Gather, document, verify and analyse business requirements and business rules
• Complete gap and impact analysis
• Support UAT activities by helping to develop and refine test plans, test cases and test scripts
• Support implementation by working on plans, rollout schedules etc
• Produce clear and concise documentation to help convey complex information to a variety of audiences.
• Provide SOX, audit and compliance support as and when required. This will mean running the weekly user access checks, gathering evidence for auditors (internal and external), attending audit reviews and answering questions on system user access.
• Establish and maintain good working relationships with different areas of the business and with vendors

Job description

Bright Horizons is seeking a System Support Analyst to join our Business and IT team in a hybrid role, near Northampton. The successful candidate will act as the SME for multiple systems, liaising with business units, vendors, and developers to manage system changes, releases and updates.

Daily tasks include documenting findings, supporting UAT, and delivering end-to-end change processes. The role offers flexibility, with strong career growth opportunities, and requires a proactive, analytical