Switchboard Operator - HLG-Front Office

Hilton Gatwick - Arora Group; Fernhill; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free meals on duty

Uniform and dry cleaning

On-site parking (complimentary while/“

Employee friends & family rates

Food & beverage discounts

Christmas gifts & parties

Introduce a friend scheme

Cycle to work scheme

Merlin Entertainments discounts

Taste card

Life assurance scheme

Wage stream

Employee assistance programme

Arora star employee recognition

Long service recognition award

Job summary

Hilton Gatwick - Arora Group is seeking a switchboard operator to kick off an exceptional guest experience. You will operate the switchboard, answer and forward calls, transfer calls to the right department, and take messages when needed. A passion for service and strong English communication are essential.

We value calm, efficient teamwork and pride in high-standard guest interactions. Benefits include meals on duty, uniforms, parking, staff rates, and ongoing recognition programs.

Qualifications

• Experience in a similar role within a 4-star hotel is a significant advantage.
• Excellent communication skills and high standard of English.

Responsibilities

• Operate switchboard, answer and forward incoming calls.
• Transfer calls to the appropriate person or department.
• Take down and pass on messages as required.

Skills

Customer service

Communication skills

Organised

Calm under pressure

Guest needs awareness

Hotel experience (4-star)

Job description

Switchboard operators in our team create the start of an exceptional experience when guests get in touch. Operating switchboard, answering and forwarding incoming telephone calls. Transferring calls to the appropriate person or department. Taking down and passing on messages where necessary. More about you...

• A passion for delivering exceptional levels of customer service.
• Calm, efficient and organised.
• Excellent communication skills and high standard of English.
• Listens and responds proactively to our guests' needs.
• Experience in a similar role within a 4-star hotel is a significant advantage.
• Salary - £26,520 plus service chargeHoliday - 28 days holiday, enhanced after 5 years of service. But there's more...
• Free meals on duty.
• Uniform offered and dry cleaned.
• Complimentary on-site parking is available whilst on duty.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.