Hotel Switchboard & Guest Communications Specialist

HLG-Front Office; Horley; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided and dry cleaned

On-site parking

Job summary

Arora group Gatwick-area property is seeking a customer-focused front desk operator to manage the switchboard, greet guests and transfer calls. You will deliver excellent service and maintain a professional presence at the desk in a busy hotel environment.

Excellent communication in English, a calm and organised approach, and experience in a similar 4-star setting are advantages for success in this role.

Qualifications

• A passion for delivering exceptional levels of customer service.
• Calm, efficient and organised.
• Excellent communication skills and high standard of English.
• Listens and responds proactively to our guests' needs.
• Experience in a similar role within a 4-star hotel is a significant advantage.

Responsibilities

• Operating switchboard, answering and forwarding incoming telephone calls.
• Transferring calls to the appropriate person or department.
• Taking down and passing on messages where necessary.

Skills

Customer service

Communication

English proficiency

Guest needs

Job description

Arora group Gatwick-area property is seeking a customer-focused front desk operator to manage the switchboard, greet guests and transfer calls. You will deliver excellent service and maintain a professional presence at the desk in a busy hotel environment.

Excellent communication in English, a calm and organised approach, and experience in a similar 4-star setting are advantages for success in this role.