Switchboard Operator

RLH - Front Office; Greater London; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free meals on duty

Uniform offered

Dry cleaning

Friends & family discounts

Food discounts

Christmas gifts

Employee parties

Refer a friend

Cycle to work

Attraction discounts

Taste card

Life assurance

Wage stream

Employee assistance

Job summary

Renaissance London Heathrow is seeking a switchboard operator to start every guest experience with a warm, professional greeting. You will answer calls, forward to the right department and take messages, ensuring smooth communication across the hotel.

The role emphasizes outstanding customer service, clear English, and calm, efficient handling of requests. Experience in a similar hotel role is a plus, and you will join a growing Arora group offering development opportunities across properties.

Qualifications

• A passion for delivering exceptional levels of customer service.
• Calm, efficient and organised. Excellent communication skills and high standard of English.
• Listens and responds proactively to our guests' needs.
• Experience in a similar role within a 4-star hotel is a significant advantage.

Responsibilities

• Operating switchboard, answering and forwarding incoming telephone calls.
• Transferring calls to the appropriate person or department.
• Taking down and passing on messages where necessary.

Skills

Customer service

Communication skills

English proficiency

Calm under pressure

Job description

Salary – £26,520 per annum
Holiday – 28 days holiday, enhanced after 5 years of service.

But there's more...

• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us...

With 710 spacious, soundproofed bedrooms, amazing runway views and a great selection of Food and Beverage outlets, Renaissance London Heathrow is the perfect location for airport travelers. The hotel has 15 well-appointed conference and meeting rooms, catering for up to 600 delegates. It offers a large gym facility, business centre and on-site parking with ample spaces for both guests and employees of the hotel.

A bit about what you will do...

Switchboard operators in our team create the start of an exceptional experience when guests get in touch.

• Operating switchboard, answering and forwarding incoming telephone calls.
• Transferring calls to the appropriate person or department.
• Taking down and passing on messages where necessary.

More about you...

• A passion for delivering exceptional levels of customer service.
• Calm, efficient and organised.Excellent communication skills and high standard of English.
• Listens and responds proactively to our guests' needs.
• Experience in a similar role within a 4-star hotel is a significant advantage.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.