Receptionist - HLG-Front Office

Hilton Gatwick - Arora Group; Crawley; Sur place; GBP 24 000 - 29 000; Plein temps

Avantages offerts par ce poste

Free meals on duty

Uniform provided and dry cleaned

Discounted employee rates at Arora/Hil

Food & beverage discounts

Cycle to work scheme

Life assurance

Employee assistance programme

Holiday 28 days

Résumé du poste

Hilton London Gatwick, part of the Arora Group, is seeking a warm and professional receptionist to join our front desk team. You will greet guests, manage check-in and check-out, and provide information about hotel facilities and local attractions, ensuring an outstanding guest experience.

We value strong English communication, calm multi-tasking under pressure, and a smart, professional appearance. Previous 4-star hotel experience is a plus, and uniform is provided with dry cleaning services.

Qualifications

• Provide high-quality guest service with a friendly, professional demeanor.
• Strong communication and organisational skills, able to multi-task under pressure.
• Experience in a 4-star hotel is advantageous; proficient in English (spoken & written).

Responsabilités

• Greet guests with a warm welcome and assist with check-in and check-out.
• Provide information about hotel facilities, services, and local area.
• Handle guest inquiries and resolve issues promptly and professionally.
• Coordinate with other departments to ensure seamless guest experiences.
• Answer calls, allocate rooms, and prepare guest bills.

Connaissances

Customer service

Communication

Organization

Multi-tasking

English (oral & written)

Team player

Professional appearance

4-star hotel experience

Opera PMS experience

Outils

Opera PMS

Description du poste

Salary – £26,520plus service chargeHoliday – 28 days holiday, enhanced after 5 years of service.But there’s more...Free meals on duty.Uniform offered and dry cleaned.Discounted employee friends & family rates at Arora Hotels.Food and beverage discounts.Christmas gifts and employee parties.Introduce a friend scheme.Cycle 2 work scheme.UK attraction discounts @ Merlin Entertainments.Taste card.Life assurance scheme.Wage stream.Employee assistance programme.Arora star employee recognition.Long service recognition award.

About us...

Connected to Gatwick South terminal, Hilton London Gatwick has 821 bedrooms and an exciting selection of restaurants and bars, including a Japanese Steakhouse. The hotel has a fitness centre and 23 meeting rooms that can host large conferences.

A bit about what you will do...

Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests. Ensuring every guest receives excellent service throughout their stay.Greet our guests with a warm welcome and an infectious smile.Manage check-in and check-out procedures efficiently,Provide guests with information about hotel facilities, services, and local area.Handle guest inquiries and resolve any issues promptly and professionally.Work closely with other departments to ensure seamless guest experiences.Answering calls, allocating rooms, and preparing guests’ bills.

More about you...

• Providing a high-quality service comes naturally to you.
• Strong organizational skills and attention to detail.
• Very good at multi-tasking and remaining calm under pressure.
• Excellent communication skills with a high standard of written and spoken English.
• A smart and professional appearance.
• You value being part of a team and supporting your colleagues.
• Most of all, you have an approachable, positive, and proactive manner.
• Experience in a similar role within a 4-star hotel is a significant advantage.
• Opera PMS experience is a plus.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are excitingopportunities for career progression and development across our properties and brands.