Receptionist - BLG - Front of House

Bloc Gatwick - Arora Group; Crawley; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Uniform provided.

Discounted employee friends & family

Food and beverage discounts.

Christmas gifts and employee parties.

Cycle to work scheme.

UK attraction discounts @ Merlin Enter

Taste card.

Life assurance scheme.

Wage stream.

Employee assistance programme.

Arora star employee recognition.

Long service recognition award.

Job summary

Bloc Gatwick is part of the Arora Group, located near Gatwick Airport, inviting a friendly receptionist to welcome guests and support teams.

You will handle check-ins/outs, provide facility information, resolve inquiries promptly, and work with other departments to ensure seamless guest experiences; prior hotel experience is advantageous.

Qualifications

• Must deliver high-quality guest service at all times.
• Strong organizational skills and attention to detail.
• Ability to multi-task and stay calm under pressure.
• Excellent written and spoken English communication.
• Smart and professional appearance.

Responsibilities

• Greet guests with a warm welcome and assist with their arrival.
• Manage check-in and check-out procedures efficiently.
• Provide guests with information about hotel facilities, services and local area.
• Handle guest inquiries and resolve issues promptly and professionally.
• Work closely with other departments to ensure seamless guest experiences.
• Answer calls, allocate rooms, and prepare guests’ bills.

Skills

High-quality service

Organizational skills

Multi-tasking under pressure

English communication

Team player

Professional appearance

Job description

Butthere’smore...

Salary – £27,560 plus service charge

Shifts include a variety of Early 07:00-15:30, Late 15:00-23:30 and Nights 23:00-07:30.

Holiday –28 daysholiday, enhanced after 5 years of service.

• Uniform provided.

• Discounted employee friends & family rates at Arora Hotels.

• Food and beverage discounts.

• Christmas gifts and employee parties.

• Introduce a friend scheme.

• Cycle 2 work scheme.

• UK attraction discounts @ Merlin Entertainments.

• Taste card.

• Life assurance scheme.

• Wage stream.

• Employeeassistanceprogramme.

• Arora star employee recognition.

• Long service recognition award.

About us...

Bloc Hotel Gatwick is ideally situated for both terminals, just a few short steps from the South Terminal departure lounge. We offer guests a new way to short stay through the ingenuity of our design and views of the world’s most efficient single runway airport.

A bit about what you will do...

Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests. Ensuring every guest receives excellent service throughout their stay.

• Greet our guests with a warm welcome and an infectious smile.

• Manage check-in and check-out procedures efficiently,

• Provide guests with information about hotel facilities, services, and local area.

• Handle guest inquiries and resolve any issues promptly and professionally.

• Work closely with other departments to ensure seamless guest experiences.

• Answering calls,allocatingrooms, and preparing guests’ bills.

More about you...

• Providing a high-quality service comes naturally to you.
• Strong organizational skills and attention to detail.
• Very good at multi-tasking and remaining calm under pressure.
• Excellent communication skills with a high standard of written and spoken English.
• A smart and professional appearance.
• You value being part of a team and supporting your colleagues.
• Most of all, you have an approachable, positive, and proactive manner.
• Experience in a similar role within a hotel is a significant advantage.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are excitingopportunities for career progression and development across our properties and brands.