Switchboard Operator

Frimley Health NHS Foundation Trust; Slough; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Switchboard Operator to join their team at Wexham Park Hospital. This role is perfect for individuals who thrive in high-pressure environments and enjoy helping others. You will be the first point of contact for patients and staff, ensuring seamless communication during critical situations. The organization values flexibility and offers a supportive work environment, making it an ideal place for those looking to balance their professional and personal lives. If you are calm, organized, and eager to contribute to a vital service, this opportunity is for you.

Qualifications

• Experience working on a call centre or switchboard is essential.
• Basic IT skills are necessary for handling communication systems.

Responsibilities

• Answer incoming calls efficiently and professionally.
• Handle emergency calls and respond to major incidents.
• Maintain accurate internal contact directories.

Skills

Call Centre Experience

Basic IT Skills

Communication Skills

Education

GCSE in English

Job description

Job Overview

Join Our Friendly Team as a Switchboard Operator – Wexham Park Hospital

Band 2 | 32.5 hours per week | Monday to Friday, 9am – 4pm

Do you enjoy helping people, staying calm under pressure, and being a reliable voice in times of need? If so, we’d love you to join our supportive and close-knit Switchboard Team at Frimley Health NHS Foundation Trust.

Main duties of the job

As a Switchboard Operator, you’ll be a vital part of our 24/7 communications hub, helping to ensure patients, staff, and services stay connected – especially in emergencies.

You'll work at Wexham Park Hospital, handling a wide range of calls including patient queries, internal communications, and emergency situations such as cardiac arrests and fire alarms. This role is perfect for someone who is calm, organised, and responsive.

What You’ll Do

• Answer incoming calls efficiently and professionally – you’re often the first voice people hear.
• Quickly and accurately handle emergency calls following Trust procedures.
• Take detailed messages and ensure the right person gets the right information.
• Respond to major incidents and critical alerts with confidence and accuracy.
• Maintain accurate internal contact directories and support telecom system updates.
• Log facility-related requests via the Planet FM system and arrange staff taxi bookings as needed.
• Work closely with the Telecoms Team Leader to ensure seamless service delivery.
• Cover for colleagues during annual leave or sickness (flexibility is key).
• Keep your knowledge current with mandatory training and personal development opportunities.

Working for our organisation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Detailed Job Description And Main Responsibilities

Please see attached job description and person specification for further information.

Interested?

For More Information Or An Informal Chat, Contact

Jane Paget – Switchboard Team Leader
03006 154888

We look forward to welcoming a new voice to our team!

Person specification

Special Requirements

Essential criteria

• Flexibility to provide cover at short notice

Skills And Experience

Essential criteria

• Previous experience of working on a call centre/switchboard
• Competent with basic IT skills
• GCSE education of English or equivalent

Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.

We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.

We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.

We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment.

Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.

Apply online now