Spa & Leisure Receptionist

Cairn Group; Beaconsfield, Greater London; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic and family-owned company as a Spa & Leisure Receptionist, where your friendly personality and exceptional customer service skills will create memorable experiences for our guests. In this role, you'll engage with clients, assist with bookings, and ensure the highest standards of service. With opportunities for development and a range of attractive perks, this is a fantastic chance to grow your career in a supportive environment. Become part of a dedicated team focused on delivering excellence in hospitality and wellness.

Benefits

Access to Wagestream

Discounted Hotel Stays

50% off Food & Beverage

Spa Discounts

Retail, Cinema & Leisure Discounts

Development Opportunities

Star of the Month Awards

Long-service Awards

Recommend a Friend Incentive

Employee Assistance Programme

Qualifications

• Experience in a similar position is essential.
• Exceptional communication skills, fluent in English.

Responsibilities

• Provide high standard of customer service to guests.
• Support fitness instructors and spa therapists.
• Ensure accurate processing of spa charges.

Skills

Customer Service

Communication Skills

Spa Knowledge

Flexibility

Education

High School Diploma

Job description

Working with us provides great benefits, including:

• Access your pay as you earn it through our financial wellbeing platform ‘Wagestream,’ a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
• Discounted Hotel Stays across our UK sites, and if you work for a branded venue, around the World!
• 50% off Food & Beverage at all our Hotels & F&B Venues
• Spa Discounts at our venues with a Spa
• Retail, Cinema & Leisure Discounts
• Development Opportunities via our ‘Grow with us’ initiative, including Apprenticeship opportunities, our Development Programmes, and more!
• Monthly ‘Star of the Month’ Awards
• Long-service Awards, that start after 1 year of service
• ‘Recommend a Friend’ Incentive – Be rewarded for referring someone you know!
• Access to a confidential ‘Employee Assistance Programme (EAP)’ available 24/7, 365 days per year.
• Pension Scheme
• Other incentive programmes that run throughout the year

About the role…

As a Spa & Leisure Receptionist you will become part of a dedicated team that engages with our guests throughout their experience with us.
Your primary duty will be to provide our guests with a high standard of customer service, providing advice and guidance on treatments & retail products; making bookings and supporting the Fitness instructors and Spa Therapists in providing a truly memorable experience.
You will support the whole experience, being the first and last person the client is likely to see, and therefore hold an important role in delivering a first class experience and encouraging repeat bookings and retail sales.
You will also ensure Spa charges are processed correctly and that invoices are accurate.

About you…

Personality is key for this position having a guest focussed, friendly and bubily approach to deliver a memorable experience.
• Experience in a similar position is essential, with a background in Spa & Leisure very desirable.
• Exceptional communication skills is essential, including a fluent level of the English Language.
• A flexible approach to working hours with the ability to work early mornings, evenings and weekends.

About us…

At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.

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