Night Receptionist

Crimson Hotels Group; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

An iconic hotel in the heart of London is seeking a Night Receptionist to join their vibrant team. This role is pivotal in ensuring guest satisfaction by managing check-in and check-out processes while providing exceptional customer service. If you have a charismatic personality and a passion for creating memorable experiences, this is your chance to thrive in a dynamic environment. Join a team that values diversity, offers career advancement opportunities, and provides a range of benefits, including a Health & Wellbeing Cash Plan and complimentary meals on duty. Make your mark in a renowned establishment that celebrates quality service and fun.

Benefits

Health & Wellbeing Cash Plan

Go Hilton Discount Program

Life Assurance

Pension Scheme

Complimentary meals on duty

Opportunities for career advancement

Dry cleaning and uniform laundering

Training and development

Paid birthday leave

Recognition programs

Qualifications

• Previous experience in a similar role is essential.
• Strong commitment to exceptional customer service.

Responsibilities

• Manage check-in and check-out processes.
• Assist guests with their requests during their stay.

Skills

Customer Service

Communication Skills

Flexibility

Problem-Solving

Education

High School Diploma

Job description

Part of Crimson Hotels, The Trafalgar St. James, Curio Collection by Hilton, is a 5-star hotel with 137 bedrooms, including 9 suites, and a variety of venues such as The Rooftop Bar and Rockwell, known for their quality service.

The Role

As a Night Receptionist, your primary responsibility is to listen to our guests, anticipate their needs, and ensure 100% guest satisfaction.

Your main duties include managing check-in and check-out processes and assisting guests with their requests during their stay.

About You

We seek candidates with previous experience in a similar role, a strong commitment to exceptional customer service, a charismatic personality, and the ability to create memorable experiences. You should have a positive attitude, flexibility in responding to guest requests, a good command of English, and a professional appearance.

About The Trafalgar St. James

The Trafalgar St. James London, Curio Collection by Hilton, is an iconic hotel located near St. James and Trafalgar Square, close to Soho, Mayfair, and the West End. It offers innovative design, excellent dining, and vibrant nightlife, attracting both international visitors and locals.

Why Join Our Team?

Benefits include:

• Health & Wellbeing Cash Plan
• Go Hilton Discount Program
• Life Assurance
• Pension Scheme
• Complimentary meals on duty
• Opportunities for career advancement
• Dry cleaning and uniform laundering
• Training and development
• Paid birthday leave
• Recognition programs
• Refer a Friend incentives
• Discounts at F&B outlets
• MyCrimson Rewards platform

We value diversity and foster a culture of quality, service, and fun. If these traits resonate with you, The Trafalgar St. James might be the right place for you.

Eligibility:

Applicants must be eligible to work in the UK or obtain necessary permits. Evidence of eligibility will be required during recruitment.

Crimson Hotels is an equal opportunity employer, encouraging applications regardless of sex, race, age, disability, sexual orientation, gender identity, religion, marital status, pregnancy, or maternity.