Switchboard Operator

ISS Facilities Services; Royal Borough of Kingston upon Thames; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading facility management company is seeking a Switchboard Operator in Kingston upon Thames. The role involves managing communications, supporting the switchboard's operation, and maintaining a professional demeanor in a healthcare environment. Key qualifications include good communication and clerical skills, reliability, and the ability to work under pressure. Full training provided, with opportunities for career growth. Join a diverse and inclusive employer where your efforts can truly make a difference.

Qualifications

• Good communication and clerical skills are essential.
• Be reliable and able to work effectively as part of a team.
• Able to work well under pressure.
• Previous experience is preferred but not essential; full training will be provided.

Responsibilities

• Answer calls and face‑to‑face queries promptly, directing callers and visitors.
• Operate bleep and radio systems, programming, testing, and issuing equipment.
• Maintain contact lists and issue/recover ID cards or keys.
• Follow emergency procedures including fire and bomb threat alerts.
• Maintain confidentiality, privacy, and dignity at all times.

Skills

Good communication skills

Clerical skills

Teamwork

Ability to work under pressure

Job description

Switchboard Operator

Contract: Healthcare

Location: Kingston upon Thames, KT2 7QB

Hours of work: 37.5

Working Pattern: 5 days over 7

Contract Type: Permanent

Hourly Rate: £12.21

We are seeking a professional and courteous Switchboard Operator to join our team. You will manage incoming and outgoing communications, ensuring a polite, efficient, and responsive service within Trust premises.

In this role, you will support the smooth running of the switchboard, carrying out all duties in line with health, safety, security, Company, and Trust policies. The role may involve sensitive situations, so discretion, reliability, and a calm, confident approach are essential.

This is an excellent opportunity to be part of a vital hospital service, making a real difference to patients, staff, and visitors every day.

The Role

• Answer calls and face‑to‑face queries promptly, directing callers and visitors appropriately, and complete necessary records.
• Operate bleep and radio systems, including programming, testing, and issuing equipment.
• Support smooth department operations by maintaining contact lists, on‑call info, and issuing/recovering ID cards or keys.
• Ensure calls and tasks are assigned and completed in line with Company and Trust policies.
• Follow procedures for emergencies, including fire, bomb threat, cardiac arrest, and other alerts.
• Maintain confidentiality, privacy, and dignity at all times.
• Conduct yourself professionally on Trust and Company premises.
• Maintain a neat appearance, comply with uniform standards, and uphold high personal hygiene.
• Participate in meetings, training, performance reviews, and investigations as required.

About You

• Good communication and clerical skills are essential.
• Be reliable and able to work effectively as part of a team.
• Able to work well under pressure.
• Previous experience is preferred but not essential; full training will be provided.

The Company

ISS is a world‑leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

#ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.