Telesales Executive | Bonus & Fast-Track Career Growth

Confidential; Cambridge; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Bonus potential

Career progression

Job summary

Reed is recruiting a Telesales Executive in the Cambridge area. The role focuses on developing customer relationships, handling inbound inquiries, and processing orders while striving to meet and exceed sales targets in a fast-paced automotive parts environment.

You will be responsible for upselling, resolving queries, and delivering exceptional service over the phone and in person. A proactive approach and strong IT and order management skills are essential.

Qualifications

• Previous telesales, internal sales, trade counter or customer service experience.
• Proven track record of meeting or exceeding sales targets.
• Excellent communication and relationship-building skills.
• Strong commercial awareness and customer focus.
• A proactive and positive attitude.
• Good IT skills and experience using sales or order management systems.
• The ability to work effectively both independently and as part of a team.

Responsibilities

• Achieving individual sales and KPI targets.
• Managing inbound customer enquiries and processing orders.
• Identifying upselling and cross-selling opportunities.
• Building and maintaining strong customer relationships over the telephone and in person.
• Providing expert product advice and solutions.
• Supporting customers throughout the sales process to ensure an exceptional experience.
• Recording and reporting sales opportunities and customer feedback.
• Working collaboratively with colleagues to achieve team objectives.
• Maintaining accurate customer records and ensuring compliance with company procedures.
• Resolving customer queries and complaints professionally and efficiently.
• Sourcing products and liaising with suppliers where required.

Skills

Telesales experience

Customer service

Relationship building

Target driven

Tools

IT systems

Job description

Reed is recruiting a Telesales Executive in the Cambridge area. The role focuses on developing customer relationships, handling inbound inquiries, and processing orders while striving to meet and exceed sales targets in a fast-paced automotive parts environment.

You will be responsible for upselling, resolving queries, and delivering exceptional service over the phone and in person. A proactive approach and strong IT and order management skills are essential.