Spc, Customer Service

WestRock Company; Belfast City District; On-site; GBP 25,000 - 40,000; Full time

Job summary

Smurfit Westrock in Belfast is seeking a customer accounts professional to manage orders from processing to delivery. You will liaise with Operations, Finance and Procurement to ensure smooth service and strong client relationships.

The role rewards proactive problem solving, clear communication and a passion for sustainability; you’ll help grow our eco-friendly packaging solutions while balancing customer needs with internal goals.

Qualifications

• Passion for sustainability and innovation.
• Strong communication and teamwork skills.
• Ability to think creatively and solve problems.
• Willingness to learn and grow with us.
• Experience in customer service, negotiating, and problem-solving.
• Good at planning and prioritising tasks.
• Familiarity with a manufacturing setting.
• Knowledge of Continuous Improvement methods
• Able to travel occasionally.

Responsibilities

• Manage customer accounts from order processing to delivery.
• Handle customer enquiries efficiently and professionally.
• Communicate with Operations, Finance and Procurement teams.
• Build and maintain strong relationships with customers.
• Provide reports and analysis on account status.
• Work closely with internal teams to maximise sales and opportunities.

Job description

About Smurfit Westrock

For over 100 years, Smurfit Westrock has been a leader in the packaging industry, known for its innovative and sustainable solutions. We create packaging that looks good and does good for the planet. With over 100,000 employees worldwide, we’re dedicated to advancing corrugated and paper-based packaging technology. At Mallusk, our team focuses on delivering high-quality cartons and eco-friendly packaging solutions that help our customers succeed.

Why Join Us?

• Eco-Friendly Focus: We’re committed to reducing our environmental footprint. Join us in creating innovative and sustainable packaging solutions.
• Innovative Projects: Be part of exciting projects on sustainability and innovation. Your ideas can help shape the future of packaging.
• Supportive Environment: Work in a collaborative and supportive environment where your growth and development are prioritised.
• Flexible Work Culture: Enjoy a flexible, dynamic work environment that values work-life balance.

About the Role

• Manage customer accounts from order processing to delivery.
• Handle customer enquiries efficiently and professionally.
• Communicate with Operations, Finance and Procurement teams.
• Build and maintain strong relationships with customers.
• Provide reports and analysis on account status.
• Work closely with internal teams to maximise sales and opportunities.

What We’re Looking For

• Passion for sustainability and innovation.
• Strong communication and teamwork skills.
• Ability to think creatively and solve problems.
• Willingness to learn and grow with us.

Preferred Attributes

• Experience in customer service, negotiating, and problem-solving.
• Good at planning and prioritising tasks.
• An educational background that supports your skills and experience.
• Proficient user of Microsoft Office.
• Familiarity with a manufacturing setting.
• Knowledge of Continuous Improvement methods
• Able to work with a busy team and meet deadlines.
• Willing to travel occasionally.

Join Smurfit Westrock and be part of a team that’s making a difference