Survey Administrator

Anglian Home Improvements; Borough of Swale; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading home improvements company located in the Borough of Swale is seeking a passionate Survey Input Administrator to join their Operations team. In this role, you will ensure accurate data entry and contribute to seamless installations, enhancing customer satisfaction. The ideal candidate will have strong organisational skills, proficiency in Microsoft Office, and a customer-focused attitude. A comprehensive benefits package is provided, including competitive salary, health resources, and holiday allowances.

Benefits

Competitive salary

Pension

31 days holiday

Paid time off annually to volunteer

Comprehensive health & well-being benefits

Discounted gym memberships

Employee assistance programme

Qualifications

• Detail-oriented with a passion for accurate data entry.
• Experience in database management systems preferred.
• Good knowledge of depot operations and administration is a plus.

Responsibilities

• Accurate input of data to timely deadlines.
• Maintain records and documentation.
• Quality checking workflow to guarantee nil input errors.
• Liaising with customers and surveyors.

Skills

Strong organisational and time-management skills

Excellent communication and interpersonal abilities

Customer-focused mindset

Proficiency in Microsoft Office Suite

Job description

Are you a detail-oriented and organised individual with a passion for getting it right first time? Are you interested in data entry and database management systems, with a keen eye for spotting errors and discrepancies? If so, we have an exciting opportunity for you to join our team as a Survey Input Administrator!

Role Overview

As our Survey Input Administrator, you will be an integral part of our Operations team, responsible for transferring survey information, technical specifications and product information on our bespoke internal systems. You will play a crucial role in ensuring that our installations are executed seamlessly, leaving our customers delighted with their home improvements.

Key Responsibilities

• Accurate input of data to timely deadlines
• Reporting directly to our Central Survey Manager
• Maintain records and documentation.
• Managing on hold surveyors with surveyors gaining swift resolution to release orders.
• Quality checking workflow to guarantee nil input errors and nil remakes for production.
• Liaising with internal and external customers and surveyors
• Scanning and all relevant admin duties

Key Skills

• Strong organisational and time-management skills.
• Excellent communication and interpersonal abilities.
• Customer-focused mindset with a commitment to delivering outstanding service.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Knowledge of depot operations and administration is a plus, however full training will be given

Benefit Package

• Competitive salary
• Pension
• 31 days holiday (including Bank Holidays and increasing to 33 days with service within 2 years).
• An additional paid day for your birthday
• Paid time off annually to volunteer
• Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme, & mental health resources.
• Heavily discounted employee purchase scheme on all Company products
• Group perks & discounts on most major high street retailers including food shopping, days out, cinema, theatre, dining, mobile phones
• Salary sacrifice benefits – enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions
• Access to extensive financial well-being resources including flexible pay and competitive savings & borrowing products
• Employee recognition schemes

Join us

Ready to make a difference in the home improvement industry? Join us and be a part of transforming homes and improving lives. We're excited to welcome dedicated individuals to our team!

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together†we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.