Supported Internship Administrator

Mencap; Birmingham; On-site; GBP 12,000 - 18,000; Part time

Job summary

Mencap in Birmingham City Centre is hiring a Supported Internship Administrator for 22.5 hours per week. The role supports employability programmes, coordinating admin and operations to keep the service compliant and running smoothly.

The successful candidate will manage administrative tasks for Access to Work claims, help with invoices and data entry, coordinate meetings, and act as a point of contact for parents and carers. A proactive, organised approach is essential.

Qualifications

• Excellent organisational, record-keeping, and communication skills.
• Proficiency in Office 365 and ability to quickly learn new IT systems.
• Ability to work independently, manage workload and meet deadlines.
• Experience providing administrative support in an educational or similar setting.
• Genuine enthusiasm for supporting young people with SEND.

Responsibilities

• Operational Oversight: Managing administrative tasks for Access to Work claims and data in learner management systems.
• Compliance & Finance: Monitoring debt, processing invoices, and keeping regulatory and local authority information up to date.
• Team Support: Coordinating meetings, archiving documents, and meeting critical deadlines such as EHCP reviews.
• Communication: Serving as a professional point of contact for stakeholders, parents, and carers.

Skills

Organisational skills

Office 365

Communication skills

Initiative

Time management

Tools

Office 365

Job description

Are you organised, adaptable, and ready to make a real-world impact?

At Mencap, we are passionate about making the world a better place for people with learning disabilities. We are looking for a Supported Internship Administrator who thrives in a busy environment where no two days are the same. If you are a proactive professional with a keen eye for detail and a heart for inclusion, we want to hear from you.

This role is based in our Birmingham City Centre Office for 22.5 hours per week.

The Role

You will be the backbone of our employability programmes. This isn’t just about filing; it’s about providing the essential administrative and operational support that allows our local teams to change lives. You will work collaboratively with various stakeholders - from local authorities to parents and carers - ensuring our program runs effectively and stays compliant.

What will your day-to-day look like?

• Operational Oversight: Managing administrative tasks for Access to Work claims and maintaining accurate data within learner management systems.
• Compliance & Finance: Monitoring debt, processing invoices, and ensuring all regulatory and local authority information is up to date.
• Team Support: Assisting the Education Centre Manager and wider team with meeting coordination, document archiving, and adhering to critical deadlines such as EHCP reviews.
• Communication: Acting as a professional point of contact for stakeholders, parents, and carers.

What You’ll Bring

We are looking for someone who is brave, kind, and positive. To succeed in this role, you will need:

• Strong Foundations: Excellent organisational, record-keeping, and communication skills.
• Tech Savviness: Proficiency in Office 365 and an ability to quickly learn new IT systems.
• Initiative: The ability to work independently, manage your own workload, and meet tight deadlines.
• Experience: Ideally, you have provided administrative support within an educational or similar setting.
• Attitude: A genuine enthusiasm for supporting young people with SEND.

Why Join Mencap?

We value diversity and intentionally plan for the success of our colleagues. We are a Disability Confident Leader and welcome applications from everyone come as you are!

Note: This role is subject to an enhanced DBS check and satisfactory references.

This vacancy closes Thursday 15th October

Job ID: 36980