Supported Internship Administrator

Mencap; Hastings; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

32 days holiday

Discounts

Health cash plan

Interest-free loans

Job summary

Mencap in the Black Country is seeking a Supported Internship Administrator to keep our employability programmes running smoothly in a busy environment. You will provide essential administrative and operational support to local teams, helping to ensure compliance and timely delivery.

This role requires excellent organisation, attention to detail and strong communication with stakeholders, parents and carers.

Qualifications

• Excellent organisational, record-keeping, and communication skills.
• Proficiency in Office 365 and ability to learn new IT systems quickly.
• Ability to work independently, manage workload, and meet tight deadlines.
• Experience providing administrative support in an educational setting.
• Genuine enthusiasm for supporting young people with SEND.

Responsibilities

• Operational Oversight: Managing admin tasks for Access to Work claims and data in learner management systems.
• Compliance & Finance: Monitoring debt, processing invoices, and maintaining regulatory information.
• Team Support: Supporting the Education Centre Manager and team with meetings, archiving, and deadlines such as EHCP reviews.
• Communication: Serving as a professional contact for stakeholders, parents and carers.

Skills

Organisational skills

Record-keeping

Communication

Office 365

Independent working

Education admin experience

SEND awareness

Tools

Office 365

Learner management system

Job description

At Mencap, we are passionate about making the world a better place for people with learning disabilities. We are looking for a Supported Internship Administrator who thrives in a busy environment where no two days are the same. If you are a proactive professional with a keen eye for detail and a heart for inclusion, we want to hear from you. This role is based in the Black Country on a full time (37.5 hours per week) permanent basis. The Role You will be the backbone of our employability programmes. This isn't just about filing; it's about providing the essential administrative and operational support that allows our local teams to change lives. You will work collaboratively with various stakeholders - from local authorities to parents and carers - ensuring our program runs effectively and stays compliant. What will your day-to-day look like?

• Operational Oversight: Managing administrative tasks for Access to Work claims and maintaining accurate data within learner management systems.
• Compliance & Finance: Monitoring debt, processing invoices, and ensuring all regulatory and local authority information is up to date.
• Team Support: Assisting the Education Centre Manager and wider team with meeting coordination, document archiving, and adhering to critical deadlines such as EHCP reviews.
• Communication: Acting as a professional point of contact for stakeholders, parents, and carers.

We are looking for someone who is brave, kind, and positive. To succeed in this role, you will need:

• Strong Foundations: Excellent organisational, record-keeping, and communication skills.
• Tech Savviness: Proficiency in Office 365 and an ability to quickly learn new IT systems.
• Initiative: The ability to work independently, manage your own workload, and meet tight deadlines.
• Experience: Ideally, you have provided administrative support within an educational or similar setting.
• Attitude: A genuine enthusiasm for supporting young people with SEND.

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated. Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest‑free loans, and many more exciting offerings. For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live their lives to the full. We campaign for a fairer society. We work with families and partners to build inclusive communities. And we deliver the services people need to live their lives. Everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues. Belonging at Mencap is for everyone, every day, everywhere.

• Everyone is expected to treat people well and make Mencap an inclusive organisation.
• Every day we grow and learn. It's okay to make mistakes but we learn from them and make changes.
• Everywhere